If you’re a Momentum Insure client and need to submit a claim, Momentum provides several ways to streamline the process, covering everything from car and home insurance claims to Sasria claims for civil commotion and public disorder incidents. Here’s how to navigate the Momentum claims process smoothly and efficiently, so you can resolve any issues with minimal hassle.

Contact Momentum to Initiate Your Claim

Momentum makes it easy to get started with the claims process. You can initiate a claim by phone, email, or directly on the Momentum App, with customer support available during the following hours:

• Phone Number: 0860 006 784
• Email: miclaims@momentum.co.za
• App: Momentum App (Available on Apple App Store, Google Play, and Huawei App Gallery)

Business hours: Monday to Friday, 08:00 to 17:00, and Saturdays, 08:00 to 13:00. Roadside and home emergency services (Momentum Assist) are available 24/7, ensuring you get help whenever you need it.

Car Insurance Claims Process

Whether your vehicle was stolen, damaged, or involved in an accident, Momentum’s claims experts are ready to guide you through the process.

Steps for a Car Insurance Claim:

• Submit via Momentum App: To save time, use the Momentum App’s digital self-service feature. Here, you can report accidents, hail, and windscreen damage claims, allowing you to skip phone calls.
• Report the Incident: Claims must be reported within 30 days of the incident. Contact Momentum and provide:
  • Incident details and driver’s license information
  • Third-party details (if applicable)
  • SAPS case number within 48 hours of the incident

Momentum’s Safety Returns program rewards you with up to 30% cashback on your premiums annually when you engage with the app’s safety features—even if you submit a claim.

Building Insurance Claims

For structural or outbuilding damages, Momentum’s advisors are available to assist with claims involving burst geysers, fires, or theft.

Steps for a Building Insurance Claim:

• Report Promptly: Claims should be reported within 30 days.
• Required Information: Provide:
  • Incident details and previous insurance information
  • SAPS case number (for theft claims)
  • First responder information for fire claims

If your property is uninhabitable after an incident, Momentum offers temporary accommodation for you or your household members. Additionally, claims involving electrical fires may require a compliance certificate, and thatched roofs may require proof of policy conditions.

Home Contents and Personal Belongings Claims

Momentum understands that personal belongings and home contents are valuable. Claims for stolen or damaged items can be submitted directly via the Momentum App or by calling customer service.

Using the Momentum App: Just like with car insurance claims, you can report home contents claims using the digital self-service feature for a faster, easier process.

Sasria Claims for Special Risks

Sasria, a state-owned company, covers special risks like civil commotion, riots, and terrorism-related incidents. If your assets, such as cars, buildings, or home contents, suffer damages due to these risks, you can submit a Sasria claim.

How to Submit a Sasria Claim:

• Report Quickly: Like other claims, these need to be reported within 30 days.
• Requirements: Provide detailed information about the incident, including photos and any relevant documentation.
• Process: After submission, Momentum will coordinate with Sasria to validate and process your claim, updating you on the outcome.