Outsurance Claims

When life takes an unexpected turn, having a reliable insurance partner is essential. OUTsurance in South Africa understands the importance of a smooth and simple claims process, offering clients multiple options to get help fast. From filing claims online to tracking them in real-time, here’s everything you need to know to make your OUTsurance claim experience as easy as possible.

Step 1: Start Your Claim

OUTsurance provides several ways to initiate your claim, ensuring flexibility and convenience.

  • Online Options: You can submit a claim via the OUTsurance Client Portal or the OUTsurance app, available on Google Play, App Store, and Huawei Gallery. This option is great for those who prefer to handle things digitally and want the flexibility of accessing claims anytime, anywhere.
  • Speak to a Claims Advisor: For clients who would rather talk to someone, OUTsurance offers a dedicated Claims Centre. You can reach a helpful claims advisor at 08600 70 000 to guide you through the process.

Step 2: Track Your Claim

Once you’ve submitted a claim, you’ll want to keep an eye on its progress. OUTsurance’s Claims Tracker, accessible via their app or client portal, allows you to monitor every stage of your claim. Additionally, you’ll be assigned a claims advisor as your point of contact, providing you with updates and answering any questions along the way.

Step 3: Get Back to Normal

OUTsurance works with an extensive network of approved service providers to ensure that repairs or replacements are done quickly and professionally. This hand-picked network covers a wide range of needs, from motor repair to plumbing, so you can get your life back to normal as soon as possible.

Types of Claims That Can Be Done 100% Online

For even greater convenience, some claims can be handled entirely online, start to finish:

  • Windscreen Claims: If your windscreen is damaged, you can file the claim and arrange repairs or replacements via the OUTsurance app or client portal. No additional calls or appointments needed.
  • Geyser Claims: Burst or leaking geyser? This type of claim is best completed online, with support from OUTsurance’s trusted service providers.

Approved Service Providers

OUTsurance partners with reliable, vetted service providers, ensuring high-quality assistance for every claim. From motor repairs to home plumbing, these service providers are carefully chosen to deliver efficient, expert service when you need it most. You can find a service provider through the OUTsurance app or client portal.

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