How to cancel my life insurance and get money back?

In this guide, we will walk you through the process of canceling your life insurance in South Africa, focusing on key aspects such as refunds and withdrawal procedures.

1. Understanding the Cooling-Off Period

In South Africa, most life insurance policies come with a 30-day cooling-off period. This allows you to cancel your policy within the first month after purchasing it, giving you the chance to reconsider your decision. If you choose to cancel within this period, you are entitled to a full refund of the premiums you’ve paid.

Steps to Cancel During the Cooling-Off Period:

  • Contact Your Insurer: Reach out to your insurance provider via phone, email, or their online portal.
  • Request Cancellation: Clearly state your intention to cancel the policy and request a refund.
  • Follow Up: Ensure you receive a confirmation of your cancellation and refund processing.

2. Cancelling After the Cooling-Off Period

If you decide to cancel your life insurance after the 30-day cooling-off period, the process may differ. While you may not be eligible for a full refund, you can still get back some of your premium, depending on the terms of your policy.

Steps to Cancel After the Cooling-Off Period:

  • Review Your Policy: Check the terms and conditions regarding cancellation and any potential refunds.
  • Contact Your Insurer: As with the cooling-off period, reach out to your insurer and express your desire to cancel.
  • Request a Refund: If your policy allows for it, ask about the refund amount and how it will be processed.

3. Withdrawing Funds from Your Insurance Account

If you hold a savings or investment component within your life insurance policy (such as with MiWay Insurance), you may want to withdraw these funds when you cancel your policy. Here’s how to do it:

Steps to Withdraw Funds from MiWay Insurance Account:

  1. *Dial 165# on your mobile phone.
  2. Select Option 6 for Savings if you are a subscriber or Option 7 if you are a MiWay agent.
  3. View Your Savings Balance: Your current savings balance will be displayed.
  4. Enter Amount to Withdraw: Type in the amount you wish to withdraw and click send.
  5. Confirm Withdrawal: Select option 1 to confirm the transaction.

4. Things to Consider Before Cancelling Your Life Insurance

Before making the final decision to cancel your life insurance, consider the following:

  • Financial Impact: Assess how canceling your policy will affect your financial situation and dependents.
  • Alternatives: Explore other options, such as adjusting your coverage or switching to a more affordable policy.
  • Long-Term Goals: Consider how your life insurance fits into your overall financial goals.

Conclusion

Canceling your life insurance policy in South Africa can be straightforward, especially if you act within the cooling-off period. By understanding your rights to refunds and following the correct procedures, you can navigate this process with ease

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