The Commission for Conciliation, Mediation and Arbitration (CCMA) is a cornerstone institution in South Africa, dedicated to advancing labor peace, economic development, and social justice. Established under the Labour Relations Act, 1995 (Act No. 66 of 1995), the CCMA plays a pivotal role in resolving workplace disputes and ensuring fair labor practices in accordance with Section 23 of the Constitution of the Republic of South Africa (1996).

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• How do I lodge a complaint to CCMA?
• What is the aim of the CCMA?
• What cases does CCMA handle?
• Can I win a case at CCMA without a lawyer?
• What are the five fair reasons for dismissal?
• How long does the CCMA process take?
• Who is an arbitrator?
• Who does CCMA help?

The CCMA is an independent statutory body that operates as a neutral entity. It is not affiliated with any political party, trade union, or business, which ensures impartiality in its processes.

The institution’s primary mission is to promote fair labor practices by resolving disputes between employers and employees, ultimately contributing to workplace democracy.

Functions of the CCMA

Mandatory Functions

In line with Section 115(1) of the Labour Relations Act, the CCMA is responsible for:

• Conciliating workplace disputes: Helping parties reach amicable resolutions.
• Arbitrating unresolved disputes: Deciding on disputes after conciliation efforts fail.
• Establishing picketing rules: Managing regulations during protected strikes and lockouts.
• Facilitating workplace forums: Encouraging collaboration between employees and management.
• Publishing data and statistics: Providing transparency in operations.
• Accrediting bargaining councils: Ensuring these entities meet specific standards.
• Administering the Essential Services Committee: Overseeing disputes in essential service sectors.
• Reviewing CCMA rules: Updating guidelines to remain effective and relevant.

Discretionary Functions

The CCMA may also:

• Supervise union and employer ballots.
• Provide training: Focused on employment law, workplace restructuring, and dispute prevention.
• Advise on dispute procedures: Offering guidance to individuals involved in disputes.
• Resolve disputes outside formal referrals.
• Publish research and guidelines: Enhancing understanding of labor relations.
• Assist employees earning below the BCEA threshold.
• Set and regulate fees for certain services.

How Does the CCMA Work?

If you’re an employee or employer facing a workplace dispute, here’s a simplified overview of the process:

1. Dispute Referral: Submit a completed referral form (available on the CCMA website) to your nearest CCMA office.
2. Conciliation: An attempt is made to resolve the dispute amicably.
3. Arbitration: If conciliation fails, the case proceeds to arbitration for a binding decision.
4. Outcome: Decisions are made based on labor law and the specifics of the case.

Contact the CCMA

If you need assistance or wish to contact the CCMA, here are the key details:

National Office

• Email: info@ccma.org.za
• Phone: 0861 161616
• Address: 28 Harrison Street, Johannesburg 2001
• GPS Coordinates: -26.2050348, 28.0441772

Johannesburg Office

• Email: johannesburg@ccma.org.za
• Phone: 011-220-5000
• Address: CCMA House, 127 Fox Street (Cnr. Eloff), Johannesburg, 2001
• Call Centre: 011-220-5080
• Private Bag: X96, Marshalltown, 2107