The CCMA is an independent body established under South Africa’s Labour Relations Act (LRA). Its primary function is to resolve disputes between employers and employees through conciliation, mediation, and arbitration. The CCMA also plays a pivotal role in promoting fair labour practices and fostering harmonious workplace relationships.

Location and Contact Information

The CCMA Johannesburg office is conveniently located in the heart of the city, making it accessible to residents and businesses in the area.

• Physical Address:
  CCMA House, 127 Fox Street (Cnr. Eloff), Johannesburg, 2001
• Mailing Address:
  Private Bag X96, Marshalltown, 2107
• GPS Coordinates:
  Latitude: -26.20503481667944
  Longitude: 28.044177253972162

Contact Details

If you need assistance or have queries, you can reach the CCMA Johannesburg office using the following contact details:

• Phone:
  • General Queries: 011-220-5000
  • Call Centre: 011-220-5080
• Email:
  • General Inquiries: johannesburg@ccma.org.za
• Fax:
  011-220-5101/02/03/04/05/0861-392-262
• National CCMA Helpline:
  0861 161616
• Fraud Hotline:
  0860 666 348

For complaints, media inquiries, or event-related information, you can also contact the CCMA National Office:

• Complaints: complaints@ccma.org.za
• Media: mediarelations@ccma.org.za
• Events: events@ccma.org.za

Services Offered by the CCMA Johannesburg Office

The CCMA provides various services to address workplace disputes and promote effective labour relations. Some of these include:

1. Conciliation
   Facilitating discussions between disputing parties to reach a mutual agreement.
2. Mediation
   Offering a neutral platform to resolve conflicts through guided negotiation.
3. Arbitration
   Issuing binding decisions when disputes remain unresolved after conciliation.
4. Advisory and Training Services
   Providing training on labour laws, dispute resolution procedures, and workplace compliance.
5. Referrals for Dispute Resolution
   Handling referrals for unfair dismissals, discrimination claims, and more.

Steps to Access CCMA Services in Johannesburg

1. Filing a Dispute:
   Submit the necessary forms (e.g., LRA Form 7.11) via email, fax, or in person at the Johannesburg office.
2. Scheduling a Hearing:
   Once your case is registered, you’ll be informed of the hearing date and venue.
3. Resolution Process:
   Attend conciliation or mediation meetings as scheduled. If unresolved, the dispute may proceed to arbitration.
4. Outcome:
   The CCMA issues a ruling or facilitates an agreement based on the evidence presented.

Why Choose the CCMA?

• Accessibility:
  The CCMA is free for most cases, ensuring all individuals can access fair dispute resolution services.
• Neutrality:
  As an independent body, the CCMA guarantees impartiality in resolving disputes.
• Expertise:
  With experienced commissioners and mediators, the CCMA delivers efficient and effective resolutions.

Frequently Asked Questions

1. Do I need a lawyer to represent me at the CCMA?

No, legal representation is not required for most cases. Parties can represent themselves or bring a union representative.

2. Can employers also approach the CCMA?

Yes, employers can refer disputes related to workplace discipline, compliance, or labour law interpretations.

3. How long does it take to resolve a dispute?

The duration varies but conciliation usually takes place within 30 days of a dispute being referred.