Correctional Services Contact details

If you need to get in touch with the Department of Correctional Services (DCS) in South Africa, there are several ways to do so. Whether you’re seeking information, lodging a complaint, or need assistance with any matter related to correctional facilities in the country, this comprehensive guide provides the most up-to-date contact details for the DCS.

1. General Contact Information

  • Call Center: For general inquiries or assistance, you can contact the DCS call center at 0860 000 327. This is the primary number for reaching out to the department for a variety of services.
  • Email: For complaints, inquiries, or any other matters, you can email the DCS at enquiry.complaints@dcs.gov.za. This is the department’s dedicated email address for communication.
  • Website: For additional information or to access online services, visit the official DCS website at dcs.gov.za. The website provides a wealth of resources, including links to their services and contact forms.
  • Create a Ticket: If you need to report an issue or track a complaint, you can create a ticket on the DCS’s contact page. Visit dcs.gov.za/contactcentre to submit your request.

2. Regional Contact Numbers

If you prefer to contact the DCS by phone based on your region, here are the regional contact numbers:

  • Gauteng: Call (012) 663 7521 for DCS services in Gauteng.
  • Free State: Reach the Free State office at (051) 430 1954.
  • KwaZulu-Natal (KZN): For KZN, dial (031) 366 1900.
  • Eastern Cape: The Eastern Cape office can be contacted at (043) 722 2729.
  • Western Cape: For assistance in the Western Cape, call (021) 421 1012.

3. Anti-Corruption Hotline

If you wish to report any form of corruption or unethical behavior within the DCS, you can use the Anti-Corruption Hotline at 0800 701 701. This service is vital for promoting accountability within the correctional system.

4. Postal and Physical Address

  • Postal Address:
    Private Bag X136, Pretoria, 0001
  • Physical Address:
    Poyntons Building, corner of WF Nkomo and Sophie De Bruyn Streets, West Block, Pretoria, 0001.

If you need to send official mail or visit the DCS, use the physical address for in-person inquiries.

5. Postal Telephone Numbers

For additional postal inquiries, the DCS can be reached via the following numbers:

  • 012 307 2998
  • 012 307 2999

These numbers can be used for postal-related queries or further clarification on services offered.

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