9
Q:The construction sector has “Underpinning Services.” Are these commodities available on CSD?
The “commodity list spreadsheet” is used as a guide to search for commodities and to identify the appropriate family they belong to. The commodity list is available on the OCPO website: Central Supplier Database – documents.
Q: The commodity list is difficult to use.
Please refer to the commodity list. Greater familiarity with the list may help. It also helps to identify the appropriate family commodities belong to.
Q:When you need to select all commodities, you have to select items individually. Can the business rules be changed to “Select All?”
No.
Q:Was the commodities list advertised to suppliers and have they been educated about these? The National Treasury educated them during information sessions. Provincial treasuries also did roadshows.
Address detail
Q:The supplier list report does not show the supplier’s address.
We will enhance the report to show the address.
Q:Does the address refer to the supplier’s address or the service address? The address is the service delivery address.
Q: Can suppliers change email addresses?
Yes, the CSD allows a registered supplier to amend personal details.
Registration
Q: How long does it take for a supplier to register?
If a supplier has all of his/her information available, the registration process takes about 30 minutes.
Q: How many commodities can a supplier register?
A supplier can currently register five commodity families, but this a configurable value that could be change in future.
Q: How long does it take to issue supplier numbers?
Supplier numbers are issued immediately. It is very important that suppliers press the SUBMIT button in order to complete their registration on the CSD – and get a supplier number.
Q:Most suppliers have problems with their OTPs. (One-time PINs.) When do the OTPs expire? An OTP is valid for three hours. One of the most common reasons for not receiving the OTP is due to incorrect contact details provided. OTPs do not work with a land line number. Suppliers should make sure that the contact details are captured correctly. Once a user received an activation email they must click on “activate account.” It will redirect the user to the log-on screen where they will be requested to enter an OTP. If the user has not received the OTP on their mobile device, they should click on “change cell phone number” and follow the prompts.
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