The Eskom toll-free helpline is designed to provide efficient and direct customer support for all electricity-related queries. Whether you are experiencing a power outage, need to apply for a new service, or have concerns about your electricity account, Eskom’s customer service team is available to assist.
Key benefits of using the Eskom toll-free helpline include:
- Quick Assistance: Receive prompt help on issues like account queries, service disruptions, and power outages.
- 24/7 Availability: The helpline operates 24/7, ensuring that you can get support whenever you need it.
- Free of Charge: Being toll-free, the helpline is accessible without any additional costs.
Services Offered by Eskom’s Customer Helpline
Eskom’s toll-free number caters to a wide variety of queries, including but not limited to:
- Power Outages and Disruptions: If you experience a power failure, calling the Eskom helpline can help you report the outage and get updates on restoration times.
- Account Queries: Need help understanding your electricity bill? Eskom’s team will guide you through your account details and any discrepancies.
- Applications for New Connections: Eskom provides detailed instructions for applying for new connections. Once you submit your application form with the correct province and email subject (e.g., #Applications Western Cape), you’ll receive SMS notifications as your application progresses.
- Disconnections and Credit Extensions: If you’re facing a disconnection or need a credit extension, the helpline can assist with the required steps to resolve the issue. Use the subject #DCE followed by your province when emailing Eskom about these matters.
How to Contact Eskom via Email
For those who prefer to contact Eskom through email, the utility offers several regional email addresses. Ensure that you use the appropriate subject line for your request, along with your account or meter number, two contact numbers, and a detailed description of your query. Here are the email addresses for each province:
- Eastern Cape: EasternCape@eskom.co.za
- Free State: FreeState@eskom.co.za
- Gauteng: Gauteng@eskom.co.za
- KwaZulu-Natal: KwaZuluNatal@eskom.co.za
- Limpopo: Limpopo@eskom.co.za
- Mpumalanga: Mpumalanga@eskom.co.za
- Northern Cape: NorthernCape@eskom.co.za
- North West: NorthWest@eskom.co.za
- Western Cape: WesternCape@eskom.co.za
Email Subject Guidelines
To make it easier for Eskom to process your queries, always include the correct subject line based on the nature of your request. Here are the recommended formats:
- #Applications [Province] – For new service applications
- #MIMO [Province] – For Move In/Move Out queries
- #Accounts [Province] – For account-related issues
- #DCE [Province] – For disconnections and credit extensions
This ensures your email reaches the correct department and helps you get a quicker response.
CEO and Leadership
As of March 1, 2024, Eskom’s CEO, Dan Marokane, is tasked with leading the company through an era of modernization and energy stability. Under his leadership, Eskom aims to improve its customer service, infrastructure, and overall energy supply, ensuring that South Africans have access to reliable electricity.
Contacting Eskom for Customer Complaints
If you need to escalate an issue or file a formal complaint, Eskom provides a dedicated channel for customer complaints. Click here to access the complaints platform where you can submit detailed information about your concerns.
Conclusion
With the Eskom Toll-Free Helpline (0860 037 566), customers across South Africa can easily get the support they need, whether it’s related to power outages, billing inquiries, or new service applications. By providing key information like your account number and following the proper email subject format, you can ensure faster and more efficient service. Eskom remains committed to serving its customers and continues to be a cornerstone of South Africa’s energy landscape.
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Complete Guide to NSFAS Online Loan Application for South African Students (2025)
If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.
This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.
📌 What is NSFAS?
The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.
NSFAS offers both bursaries and income-contingent loans:
- Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
- Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.
✅ Who Qualifies for an NSFAS Loan?
To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:
- Be a South African citizen.
- Be financially needy, with a household income of less than R350,000 per year.
- Have a valid South African ID.
- Be enrolled or accepted to study at a public university or TVET college.
- Not be funded through another bursary program that covers all expenses.
- Maintain satisfactory academic progress (returning students).
📚 Courses Funded by NSFAS
NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.
If you’re studying:
- Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
- Postgraduate study: You may qualify for a loan, depending on the course and funding availability.
📄 Required Documents for NSFAS Application
When applying, make sure you have the following documents scanned and ready:
- Certified copy of your South African ID or Smart Card.
- Parent(s) or guardian(s) ID documents.
- Proof of income (latest payslips, UIF, or affidavit if unemployed).
- Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
- Proof of registration or acceptance at a public institution.
- Academic transcripts (for continuing or postgraduate students).
🖥️ How to Apply for an NSFAS Loan Online
Step-by-Step NSFAS Online Application Process (2025)
-
Visit the NSFAS Website
Go to: https://www.nsfas.org.za
-
Create an Account
- Click on “MyNSFAS” and register your profile.
- You’ll need a valid email address and South African cellphone number.
- Choose a strong password and verify your account via email or SMS.
-
Login and Start the Application
- After registration, log in to your MyNSFAS account.
- Click on “Apply” to begin a new application.
-
Fill in Your Personal Details
- Input your ID number, name, surname, and other details exactly as they appear on your ID.
- Provide household income information and living arrangements.
-
Upload Required Documents
- Upload all supporting documents in PDF or JPEG format.
- Each document must be clear and under the size limit specified.
-
Submit Your Application
- Review your application for accuracy.
- Click “Submit” and wait for a confirmation message.
-
Track Your Application
- Log in regularly to check your application status.
- You will be notified via SMS and email at each stage of the process.
🗓️ Important NSFAS Dates (2025)
- Application Opening Date: September 1, 2025
- Application Deadline: January 31, 2026
- Appeals Period: February 2026 (if rejected)
- Disbursement: After registration and approval
Note: Dates are subject to change; always confirm on the official NSFAS website.
💸 What Does the NSFAS Loan Cover?
NSFAS funding typically includes:
- Tuition fees
- Registration fees
- Accommodation (if living away from home)
- Meals and transport
- Learning materials (e.g., textbooks)
For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).
🔄 NSFAS Loan Repayment
Repayments are:
- Income-contingent – you only repay when you can afford to.
- Administered by DHET (Department of Higher Education and Training).
- Interest-bearing, but interest rates are low and favorable.
You can also apply for a partial loan conversion to a bursary if you perform well academically.
🔁 How to Appeal a Rejected NSFAS Application
If your application is rejected, you may submit an appeal via your MyNSFAS portal:
- Log into your MyNSFAS account.
- Click on “Track Funding Progress”.
- If rejected, click on “Submit Appeal”.
- Upload any missing or corrected documents.
- Provide a clear explanation or motivation.
📱 NSFAS Contact Information
- Website: https://www.nsfas.org.za
- Email: info@nsfas.org.za
- Toll-Free Number: 08000 67327 (Monday–Friday, 8 AM–5 PM)
- Twitter: @myNSFAS
- Facebook: NSFAS
📝 Final Tips Before Applying
- Apply early to avoid system overload near the deadline.
- Use your own email and cellphone number (do not use someone else’s).
- Double-check that all your documents are certified and legible.
- Keep a copy of your submission confirmation for reference.
By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.