The Eskom toll-free helpline is designed to provide efficient and direct customer support for all electricity-related queries. Whether you are experiencing a power outage, need to apply for a new service, or have concerns about your electricity account, Eskom’s customer service team is available to assist.

Key benefits of using the Eskom toll-free helpline include:

• Quick Assistance: Receive prompt help on issues like account queries, service disruptions, and power outages.
• 24/7 Availability: The helpline operates 24/7, ensuring that you can get support whenever you need it.
• Free of Charge: Being toll-free, the helpline is accessible without any additional costs.

Services Offered by Eskom’s Customer Helpline

Eskom’s toll-free number caters to a wide variety of queries, including but not limited to:

1. Power Outages and Disruptions: If you experience a power failure, calling the Eskom helpline can help you report the outage and get updates on restoration times.
2. Account Queries: Need help understanding your electricity bill? Eskom’s team will guide you through your account details and any discrepancies.
3. Applications for New Connections: Eskom provides detailed instructions for applying for new connections. Once you submit your application form with the correct province and email subject (e.g., #Applications Western Cape), you’ll receive SMS notifications as your application progresses.
4. Disconnections and Credit Extensions: If you’re facing a disconnection or need a credit extension, the helpline can assist with the required steps to resolve the issue. Use the subject #DCE followed by your province when emailing Eskom about these matters.

How to Contact Eskom via Email

For those who prefer to contact Eskom through email, the utility offers several regional email addresses. Ensure that you use the appropriate subject line for your request, along with your account or meter number, two contact numbers, and a detailed description of your query. Here are the email addresses for each province:

• Eastern Cape: EasternCape@eskom.co.za
• Free State: FreeState@eskom.co.za
• Gauteng: Gauteng@eskom.co.za
• KwaZulu-Natal: KwaZuluNatal@eskom.co.za
• Limpopo: Limpopo@eskom.co.za
• Mpumalanga: Mpumalanga@eskom.co.za
• Northern Cape: NorthernCape@eskom.co.za
• North West: NorthWest@eskom.co.za
• Western Cape: WesternCape@eskom.co.za

Email Subject Guidelines

To make it easier for Eskom to process your queries, always include the correct subject line based on the nature of your request. Here are the recommended formats:

• #Applications [Province] – For new service applications
• #MIMO [Province] – For Move In/Move Out queries
• #Accounts [Province] – For account-related issues
• #DCE [Province] – For disconnections and credit extensions

This ensures your email reaches the correct department and helps you get a quicker response.

CEO and Leadership

As of March 1, 2024, Eskom’s CEO, Dan Marokane, is tasked with leading the company through an era of modernization and energy stability. Under his leadership, Eskom aims to improve its customer service, infrastructure, and overall energy supply, ensuring that South Africans have access to reliable electricity.

Contacting Eskom for Customer Complaints

If you need to escalate an issue or file a formal complaint, Eskom provides a dedicated channel for customer complaints. Click here to access the complaints platform where you can submit detailed information about your concerns.

Conclusion

With the Eskom Toll-Free Helpline (0860 037 566), customers across South Africa can easily get the support they need, whether it’s related to power outages, billing inquiries, or new service applications. By providing key information like your account number and following the proper email subject format, you can ensure faster and more efficient service. Eskom remains committed to serving its customers and continues to be a cornerstone of South Africa’s energy landscape.