Gepf Claims

What are unclaimed benefits?

Unclaimed benefits are benefits where the reason for the member’s leaving (or exiting) the Fund and his or her last day of service are both known, but the benefit is not paid to the member or beneficiary within 24 months of the last day of service – in line with the rules of the Fund.

Why do benefits become unclaimed?

The main reasons for benefits becoming listed as unclaimed are:

  • The member’s exit documents (Z102 forms submitted when a member leaves the Fund) were not submitted or contain errors that have not been rectified.
  • GEPF is unable to get a tax directive from SARS as the member or beneficiaries’ tax affairs are not in order (for example, they are not registered for tax or they have not submitted tax returns, etc.).
  • The benefits are paid but are returned to GEPF due to incorrect banking details, frozen or dormant accounts, incorrect pay points, etc.
  • GEPF does not have enough information in respect of the deceased members’ spouse(s) or beneficiaries to enable them to claim their benefits or for GEPF to pay the benefits to them.

Who can claim unclaimed benefits?

The following people are able to claim unclaimed benefits:

  • Retired GEPF members and members no longer in service;
  • Beneficiaries of GEPF members no longer in service or who are deceased; and
  • The guardians of GEPF members’ beneficiaries.

What must one do to access unclaimed benefits?

  1. If the applicant is a member or spouse, the following documents are needed to claim unclaimed benefits:
    • A completed Banking Details form (Z894);
    • A certified copy of the applicant’s ID (the stamp on the copy should not be older than six months);
    • An updated personal details form (Z864).
  2. If the applicant is a beneficiary, the following documents are needed to claim unclaimed benefits:
    • The member’s death certificate;
    • A certified copy of the beneficiary’s ID (the stamp on the copy should not be older than six months);
    • A completed Banking Details form (Z894);
    • A guardian letter in the case of minor beneficiaries; and
    • A certified copy of the guardian’s ID (the stamp on the copy should not be older than six months).

Contact us if you have any further questions

GEPF’s contact details are as follows:

Need Information or Confused about Something ?

Ask a Question
Toll Free Call Centre:0800 117 669
Fax Number:012 326 2507
Email address:enquiries@gepf.co.za
Postal address:Private Bag X63, Pretoria, 0001

 

Sponsored Guide

Complete Guide to NSFAS Online Loan Application for South African Students (2025)

If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.

This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.

📌 What is NSFAS?

The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.

NSFAS offers both bursaries and income-contingent loans:

  • Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
  • Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.

✅ Who Qualifies for an NSFAS Loan?

To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:

  • Be a South African citizen.
  • Be financially needy, with a household income of less than R350,000 per year.
  • Have a valid South African ID.
  • Be enrolled or accepted to study at a public university or TVET college.
  • Not be funded through another bursary program that covers all expenses.
  • Maintain satisfactory academic progress (returning students).

📚 Courses Funded by NSFAS

NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.

If you’re studying:

  • Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
  • Postgraduate study: You may qualify for a loan, depending on the course and funding availability.

📄 Required Documents for NSFAS Application

When applying, make sure you have the following documents scanned and ready:

  1. Certified copy of your South African ID or Smart Card.
  2. Parent(s) or guardian(s) ID documents.
  3. Proof of income (latest payslips, UIF, or affidavit if unemployed).
  4. Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
  5. Proof of registration or acceptance at a public institution.
  6. Academic transcripts (for continuing or postgraduate students).

🖥️ How to Apply for an NSFAS Loan Online

Step-by-Step NSFAS Online Application Process (2025)

  1. Visit the NSFAS Website

    Go to: https://www.nsfas.org.za

  2. Create an Account

    • Click on “MyNSFAS” and register your profile.
    • You’ll need a valid email address and South African cellphone number.
    • Choose a strong password and verify your account via email or SMS.

  3. Login and Start the Application

    • After registration, log in to your MyNSFAS account.
    • Click on “Apply” to begin a new application.

  4. Fill in Your Personal Details

    • Input your ID number, name, surname, and other details exactly as they appear on your ID.
    • Provide household income information and living arrangements.

  5. Upload Required Documents

    • Upload all supporting documents in PDF or JPEG format.
    • Each document must be clear and under the size limit specified.

  6. Submit Your Application

    • Review your application for accuracy.
    • Click “Submit” and wait for a confirmation message.

  7. Track Your Application

    • Log in regularly to check your application status.
    • You will be notified via SMS and email at each stage of the process.

🗓️ Important NSFAS Dates (2025)

  • Application Opening Date: September 1, 2025
  • Application Deadline: January 31, 2026
  • Appeals Period: February 2026 (if rejected)
  • Disbursement: After registration and approval

Note: Dates are subject to change; always confirm on the official NSFAS website.

💸 What Does the NSFAS Loan Cover?

NSFAS funding typically includes:

  • Tuition fees
  • Registration fees
  • Accommodation (if living away from home)
  • Meals and transport
  • Learning materials (e.g., textbooks)

For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).

🔄 NSFAS Loan Repayment

Repayments are:

  • Income-contingent – you only repay when you can afford to.
  • Administered by DHET (Department of Higher Education and Training).
  • Interest-bearing, but interest rates are low and favorable.

You can also apply for a partial loan conversion to a bursary if you perform well academically.

🔁 How to Appeal a Rejected NSFAS Application

If your application is rejected, you may submit an appeal via your MyNSFAS portal:

  1. Log into your MyNSFAS account.
  2. Click on “Track Funding Progress”.
  3. If rejected, click on “Submit Appeal”.
  4. Upload any missing or corrected documents.
  5. Provide a clear explanation or motivation.

📱 NSFAS Contact Information

📝 Final Tips Before Applying

  • Apply early to avoid system overload near the deadline.
  • Use your own email and cellphone number (do not use someone else’s).
  • Double-check that all your documents are certified and legible.
  • Keep a copy of your submission confirmation for reference.

By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.

 

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