How can I place an order with Avon in South Africa?

The most straightforward way to order is through Avon’s online portal. Here’s how:

Step-by-Step Instructions:

  1. Login to Your Avon Account: Go to my.avon.co.za and log into your account. If you’re new to Avon, select “Register” to create an account. You’ll need basic details but can leave the “District Number” field empty if you don’t have one.
  2. Access the Order Section: Once logged in, go to the “My Orders” section on the top menu and click “Place an Order.”
  3. Start Your Order: Select “Start an Order,” then enter each product code in the “Product Number” fields.
  4. Complete Your Order: After you’ve entered all product codes, click the red “Continue” button at the top or bottom of the page. Follow the prompts, clicking the red button on each page until you reach the final confirmation message: “Your order has been submitted.”

Important Note: Be sure not to exit until you see this confirmation message, or your order may remain pending.

2. Placing an Order via SMS

For convenience, Avon offers SMS ordering, perfect for those who may not have internet access. Follow these steps carefully to place an order via SMS:

Instructions for SMS Orders:

  1. Use Your Registered Number: Always send the SMS from the same cell phone number linked to your Avon account.
  2. Format Your SMS Correctly: Use the following format:
    0 [Your Account Number] [Campaign Number] [Product Code] [Quantity]
    For instance, if your account number is 12345678, it’s campaign 8, and you want to order three products, your SMS would look like this:
    0 12345678 8 44637 1 01750 2 17057 1
  3. Send the SMS to Avon’s Number: Send your SMS order to 43116 (for South Africa). For Avon in Namibia, send to +27832155050.

This method is fast and efficient, ensuring that your order is processed promptly.

3. Ordering via Email

If you prefer email, you can send your order directly to Avon’s head office:

Steps for Email Orders:

  1. Fill Out an Avon Order Form: Download an official Avon order form, which you’ll need to fill out completely. Be sure all product codes and quantities are correct.
  2. Send Your Order: Email the completed form to orders.sa@avon.com.
  3. Confirm Your Order: After two days, log into your Avon account to check if the order is reflected or call Avon’s head office at 087 011 2866 to confirm.

Frequently Asked Questions

Can I Check the Status of My Order?

Yes, you can track your order status by logging into your Avon account. This feature helps ensure your order is progressing and on its way.

What Happens if My SMS Order Fails?

Make sure you’ve entered the SMS correctly, using the correct format and sending from your registered phone number. If the issue persists, try using the online or email order methods instead.

Can I Cancel or Edit an Order?

Once submitted, Avon orders cannot typically be edited online. Contact Avon’s head office directly for assistance with any urgent modifications.

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