How do I contact Namfisa?

The Namibia Financial Institutions Supervisory Authority (NAMFISA) is responsible for supervising and regulating Namibia’s financial sector. If you need to contact NAMFISA for inquiries, complaints, or assistance, here are the key methods:

Contact Details

  1. Office Address:
    NAMFISA Head Office
    51-55 Werner List Street, Gutenberg Plaza, Windhoek, Namibia
  2. Phone Numbers:
    • General Inquiries: +264 (61) 290 5000
    • Toll-Free: 0800 290 500
  3. Email Contacts:
  4. Online Contact Options:
    Visit their official website to access the online complaints form or send inquiries via the “Contact Us” page: NAMFISA Contact Page.
  5. Postal Address:
    P.O. Box 21250, Windhoek, Namibia

Additional Resources for Complaints

If you need to lodge a complaint against a financial institution, you can do so:

  • In-person at the NAMFISA office.
  • Via email at complaintsdept@namfisa.com.na.
  • By fax to +264 (61) 290 5161.
  • Through their toll-free complaints line: 0800 290 500.

Complaints should include all relevant documentation, and it’s recommended to maintain copies for your records.

Office Hours

NAMFISA operates from 08:00 to 13:00, Monday to Friday, for consultations.

Why Contact NAMFISA?

Whether you need assistance with financial literacy, registration of financial entities, or resolving disputes with financial institutions, NAMFISA is the go-to regulator to ensure consumer protection and industry compliance.

For detailed procedures or to get started with online services, visit their official website

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