How to claim my Outsurance money

If you’re an Outsurance policyholder in South Africa, claiming your insurance money doesn’t have to be a daunting task. Outsurance aims to keep the claims process as simple and efficient as possible, so you can get your life back on track quickly. In this blog post, we’ll walk you through the steps of claiming your Outsurance money and provide useful tips for a smooth experience.

Step 1: Where to Begin Your Claim

Starting your claim is easy. You have three convenient options:

  1. Use the Outsurance App: Download the Outsurance app from the App Store or Google Play.
  2. Visit the Client Portal: Log in to the Outsurance Client Portal using your ID number or OUTID.
  3. Call Outsurance: Prefer speaking to someone directly? Call their claims center at 08600 70 000. A friendly claims advisor will assist you through the process.

Tip:

Gather all necessary documents, such as your policy number and any evidence related to your claim (e.g., photos, police reports), before starting the process.

Step 2: Stay Updated Throughout the Process

Once you’ve submitted your claim, keeping track of its status is crucial. You can monitor your claim via:

  • Claims Tracker: Available in the Outsurance app or client portal, this feature allows you to see the progress of your claim in real-time.
  • Claims Advisor: Your allocated claims advisor will be your primary point of contact. Don’t hesitate to reach out to them if you have any questions or need further assistance.

Tip:

Make sure your contact details are up to date in the system to receive timely notifications about your claim status.

Step 3: Get Back to Normal

Once your claim is approved, Outsurance will work with their hand-picked service providers to ensure that you’re back to normal as soon as possible. Whether it’s home repairs, vehicle damage, or other services, Outsurance collaborates with the best to provide quality assistance.

Did You Know?

You can complete most claims online from start to finish! This includes specialized claims such as:

  • Windscreen Claims: If your windscreen is damaged, simply complete the claim via the Outsurance app or client portal.
  • Geyser Claims: A burst or leaking geyser can be a hassle. Get it sorted quickly by starting your claim through the app or client portal.

Finding an Approved Service Provider

Outsurance prides itself on working with top-tier service providers. If you need a service provider—be it for motor repairs, plumbing, or other needs—you can easily find one on the Outsurance website or app.

Want to Become a Service Provider?

If you’re interested in becoming an Outsurance-approved service provider, you can apply directly through their website.

Conclusion

Claiming your Outsurance money in South Africa is a straightforward process, thanks to their user-friendly tools and dedicated support team. By following these steps and utilizing the available resources, you can ensure a hassle-free claims experience.

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