How to claim my Outsurance money

If you’re an Outsurance policyholder in South Africa, claiming your insurance money doesn’t have to be a daunting task. Outsurance aims to keep the claims process as simple and efficient as possible, so you can get your life back on track quickly. In this blog post, we’ll walk you through the steps of claiming your Outsurance money and provide useful tips for a smooth experience.

Step 1: Where to Begin Your Claim

Starting your claim is easy. You have three convenient options:

  1. Use the Outsurance App: Download the Outsurance app from the App Store or Google Play.
  2. Visit the Client Portal: Log in to the Outsurance Client Portal using your ID number or OUTID.
  3. Call Outsurance: Prefer speaking to someone directly? Call their claims center at 08600 70 000. A friendly claims advisor will assist you through the process.

Tip:

Gather all necessary documents, such as your policy number and any evidence related to your claim (e.g., photos, police reports), before starting the process.

Step 2: Stay Updated Throughout the Process

Once you’ve submitted your claim, keeping track of its status is crucial. You can monitor your claim via:

  • Claims Tracker: Available in the Outsurance app or client portal, this feature allows you to see the progress of your claim in real-time.
  • Claims Advisor: Your allocated claims advisor will be your primary point of contact. Don’t hesitate to reach out to them if you have any questions or need further assistance.

Tip:

Make sure your contact details are up to date in the system to receive timely notifications about your claim status.

Step 3: Get Back to Normal

Once your claim is approved, Outsurance will work with their hand-picked service providers to ensure that you’re back to normal as soon as possible. Whether it’s home repairs, vehicle damage, or other services, Outsurance collaborates with the best to provide quality assistance.

Did You Know?

You can complete most claims online from start to finish! This includes specialized claims such as:

  • Windscreen Claims: If your windscreen is damaged, simply complete the claim via the Outsurance app or client portal.
  • Geyser Claims: A burst or leaking geyser can be a hassle. Get it sorted quickly by starting your claim through the app or client portal.

Finding an Approved Service Provider

Outsurance prides itself on working with top-tier service providers. If you need a service provider—be it for motor repairs, plumbing, or other needs—you can easily find one on the Outsurance website or app.

Want to Become a Service Provider?

If you’re interested in becoming an Outsurance-approved service provider, you can apply directly through their website.

Conclusion

Claiming your Outsurance money in South Africa is a straightforward process, thanks to their user-friendly tools and dedicated support team. By following these steps and utilizing the available resources, you can ensure a hassle-free claims experience.

Need Information or Confused about Something ?

Ask a Question

 

Sponsored Guide

Complete Guide to NSFAS Online Loan Application for South African Students (2025)

If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.

This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.

📌 What is NSFAS?

The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.

NSFAS offers both bursaries and income-contingent loans:

  • Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
  • Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.

✅ Who Qualifies for an NSFAS Loan?

To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:

  • Be a South African citizen.
  • Be financially needy, with a household income of less than R350,000 per year.
  • Have a valid South African ID.
  • Be enrolled or accepted to study at a public university or TVET college.
  • Not be funded through another bursary program that covers all expenses.
  • Maintain satisfactory academic progress (returning students).

📚 Courses Funded by NSFAS

NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.

If you’re studying:

  • Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
  • Postgraduate study: You may qualify for a loan, depending on the course and funding availability.

📄 Required Documents for NSFAS Application

When applying, make sure you have the following documents scanned and ready:

  1. Certified copy of your South African ID or Smart Card.
  2. Parent(s) or guardian(s) ID documents.
  3. Proof of income (latest payslips, UIF, or affidavit if unemployed).
  4. Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
  5. Proof of registration or acceptance at a public institution.
  6. Academic transcripts (for continuing or postgraduate students).

🖥️ How to Apply for an NSFAS Loan Online

Step-by-Step NSFAS Online Application Process (2025)

  1. Visit the NSFAS Website

    Go to: https://www.nsfas.org.za

  2. Create an Account

    • Click on “MyNSFAS” and register your profile.
    • You’ll need a valid email address and South African cellphone number.
    • Choose a strong password and verify your account via email or SMS.

  3. Login and Start the Application

    • After registration, log in to your MyNSFAS account.
    • Click on “Apply” to begin a new application.

  4. Fill in Your Personal Details

    • Input your ID number, name, surname, and other details exactly as they appear on your ID.
    • Provide household income information and living arrangements.

  5. Upload Required Documents

    • Upload all supporting documents in PDF or JPEG format.
    • Each document must be clear and under the size limit specified.

  6. Submit Your Application

    • Review your application for accuracy.
    • Click “Submit” and wait for a confirmation message.

  7. Track Your Application

    • Log in regularly to check your application status.
    • You will be notified via SMS and email at each stage of the process.

🗓️ Important NSFAS Dates (2025)

  • Application Opening Date: September 1, 2025
  • Application Deadline: January 31, 2026
  • Appeals Period: February 2026 (if rejected)
  • Disbursement: After registration and approval

Note: Dates are subject to change; always confirm on the official NSFAS website.

💸 What Does the NSFAS Loan Cover?

NSFAS funding typically includes:

  • Tuition fees
  • Registration fees
  • Accommodation (if living away from home)
  • Meals and transport
  • Learning materials (e.g., textbooks)

For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).

🔄 NSFAS Loan Repayment

Repayments are:

  • Income-contingent – you only repay when you can afford to.
  • Administered by DHET (Department of Higher Education and Training).
  • Interest-bearing, but interest rates are low and favorable.

You can also apply for a partial loan conversion to a bursary if you perform well academically.

🔁 How to Appeal a Rejected NSFAS Application

If your application is rejected, you may submit an appeal via your MyNSFAS portal:

  1. Log into your MyNSFAS account.
  2. Click on “Track Funding Progress”.
  3. If rejected, click on “Submit Appeal”.
  4. Upload any missing or corrected documents.
  5. Provide a clear explanation or motivation.

📱 NSFAS Contact Information

📝 Final Tips Before Applying

  • Apply early to avoid system overload near the deadline.
  • Use your own email and cellphone number (do not use someone else’s).
  • Double-check that all your documents are certified and legible.
  • Keep a copy of your submission confirmation for reference.

By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.

 

Related Posts: