How to File a Momentum Insurance Claim

If you’re a Momentum Insure client and need to submit a claim, Momentum provides several ways to streamline the process, covering everything from car and home insurance claims to Sasria claims for civil commotion and public disorder incidents. Here’s how to navigate the Momentum claims process smoothly and efficiently, so you can resolve any issues with minimal hassle.

Contact Momentum to Initiate Your Claim

Momentum makes it easy to get started with the claims process. You can initiate a claim by phone, email, or directly on the Momentum App, with customer support available during the following hours:

Business hours: Monday to Friday, 08:00 to 17:00, and Saturdays, 08:00 to 13:00. Roadside and home emergency services (Momentum Assist) are available 24/7, ensuring you get help whenever you need it.

Car Insurance Claims Process

Whether your vehicle was stolen, damaged, or involved in an accident, Momentum’s claims experts are ready to guide you through the process.

Steps for a Car Insurance Claim:

  • Submit via Momentum App: To save time, use the Momentum App’s digital self-service feature. Here, you can report accidents, hail, and windscreen damage claims, allowing you to skip phone calls.
  • Report the Incident: Claims must be reported within 30 days of the incident. Contact Momentum and provide:
    • Incident details and driver’s license information
    • Third-party details (if applicable)
    • SAPS case number within 48 hours of the incident

Momentum’s Safety Returns program rewards you with up to 30% cashback on your premiums annually when you engage with the app’s safety features—even if you submit a claim.

Building Insurance Claims

For structural or outbuilding damages, Momentum’s advisors are available to assist with claims involving burst geysers, fires, or theft.

Steps for a Building Insurance Claim:

  • Report Promptly: Claims should be reported within 30 days.
  • Required Information: Provide:
    • Incident details and previous insurance information
    • SAPS case number (for theft claims)
    • First responder information for fire claims

If your property is uninhabitable after an incident, Momentum offers temporary accommodation for you or your household members. Additionally, claims involving electrical fires may require a compliance certificate, and thatched roofs may require proof of policy conditions.

Home Contents and Personal Belongings Claims

Momentum understands that personal belongings and home contents are valuable. Claims for stolen or damaged items can be submitted directly via the Momentum App or by calling customer service.

Using the Momentum App: Just like with car insurance claims, you can report home contents claims using the digital self-service feature for a faster, easier process.

Sasria Claims for Special Risks

Sasria, a state-owned company, covers special risks like civil commotion, riots, and terrorism-related incidents. If your assets, such as cars, buildings, or home contents, suffer damages due to these risks, you can submit a Sasria claim.

How to Submit a Sasria Claim:

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  • Report Quickly: Like other claims, these need to be reported within 30 days.
  • Requirements: Provide detailed information about the incident, including photos and any relevant documentation.
  • Process: After submission, Momentum will coordinate with Sasria to validate and process your claim, updating you on the outcome.

 

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Complete Guide to NSFAS Online Loan Application for South African Students (2025)

If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.

This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.

📌 What is NSFAS?

The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.

NSFAS offers both bursaries and income-contingent loans:

  • Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
  • Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.

✅ Who Qualifies for an NSFAS Loan?

To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:

  • Be a South African citizen.
  • Be financially needy, with a household income of less than R350,000 per year.
  • Have a valid South African ID.
  • Be enrolled or accepted to study at a public university or TVET college.
  • Not be funded through another bursary program that covers all expenses.
  • Maintain satisfactory academic progress (returning students).

📚 Courses Funded by NSFAS

NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.

If you’re studying:

  • Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
  • Postgraduate study: You may qualify for a loan, depending on the course and funding availability.

📄 Required Documents for NSFAS Application

When applying, make sure you have the following documents scanned and ready:

  1. Certified copy of your South African ID or Smart Card.
  2. Parent(s) or guardian(s) ID documents.
  3. Proof of income (latest payslips, UIF, or affidavit if unemployed).
  4. Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
  5. Proof of registration or acceptance at a public institution.
  6. Academic transcripts (for continuing or postgraduate students).

🖥️ How to Apply for an NSFAS Loan Online

Step-by-Step NSFAS Online Application Process (2025)

  1. Visit the NSFAS Website

    Go to: https://www.nsfas.org.za

  2. Create an Account

    • Click on “MyNSFAS” and register your profile.
    • You’ll need a valid email address and South African cellphone number.
    • Choose a strong password and verify your account via email or SMS.

  3. Login and Start the Application

    • After registration, log in to your MyNSFAS account.
    • Click on “Apply” to begin a new application.

  4. Fill in Your Personal Details

    • Input your ID number, name, surname, and other details exactly as they appear on your ID.
    • Provide household income information and living arrangements.

  5. Upload Required Documents

    • Upload all supporting documents in PDF or JPEG format.
    • Each document must be clear and under the size limit specified.

  6. Submit Your Application

    • Review your application for accuracy.
    • Click “Submit” and wait for a confirmation message.

  7. Track Your Application

    • Log in regularly to check your application status.
    • You will be notified via SMS and email at each stage of the process.

🗓️ Important NSFAS Dates (2025)

  • Application Opening Date: September 1, 2025
  • Application Deadline: January 31, 2026
  • Appeals Period: February 2026 (if rejected)
  • Disbursement: After registration and approval

Note: Dates are subject to change; always confirm on the official NSFAS website.

💸 What Does the NSFAS Loan Cover?

NSFAS funding typically includes:

  • Tuition fees
  • Registration fees
  • Accommodation (if living away from home)
  • Meals and transport
  • Learning materials (e.g., textbooks)

For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).

🔄 NSFAS Loan Repayment

Repayments are:

  • Income-contingent – you only repay when you can afford to.
  • Administered by DHET (Department of Higher Education and Training).
  • Interest-bearing, but interest rates are low and favorable.

You can also apply for a partial loan conversion to a bursary if you perform well academically.

🔁 How to Appeal a Rejected NSFAS Application

If your application is rejected, you may submit an appeal via your MyNSFAS portal:

  1. Log into your MyNSFAS account.
  2. Click on “Track Funding Progress”.
  3. If rejected, click on “Submit Appeal”.
  4. Upload any missing or corrected documents.
  5. Provide a clear explanation or motivation.

📱 NSFAS Contact Information

📝 Final Tips Before Applying

  • Apply early to avoid system overload near the deadline.
  • Use your own email and cellphone number (do not use someone else’s).
  • Double-check that all your documents are certified and legible.
  • Keep a copy of your submission confirmation for reference.

By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.

 

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