Liberty Claims

Liberty is committed to providing a seamless claims experience. They offer multiple channels for submitting claims, ensuring that you can choose the method that is most convenient for you. Whether you prefer digital submissions or traditional methods, Liberty has you covered.

Steps to Submit a Claim

  1. Gather Required Documents: Before starting your claim, ensure you have all necessary documents. This typically includes the completed claim form and any supporting documentation.
  2. Choose Your Submission Method:
    • Email: Send your completed forms to info@liberty.co.za.
    • Fax: Fax your documents to +27 861 106 057.
    • Call Centre: For assistance, call +27 860 456 789 or +27 (0)11 558 4871.
    • Post: Mail your documents to PO Box 10499, Johannesburg, 2001.
    • Walk-in Centre: Visit the Liberty office at 1 Ameshoff Street, Braamfontein, 2001.

Submitting Funeral Claims

In the unfortunate event of the life assured’s death, a funeral benefit is paid out to the nominated beneficiaries, subject to the validity of the claim. There are two ways to submit your funeral claim:

  1. Digital Submission:
    • Use Liberty’s digital form to send information and upload documents online.
    • Follow the step-by-step instructions provided, which include guidance on which documents to send.
    • You can save your progress and return to complete the process at any time.
    • Liberty will review your submission at each step and contact you if additional information is needed.
    • Once submitted, you will receive updates via email or can check the progress online.
  2. Manual Submission:
    • Download the Claimant’s Statement form from Liberty’s website.
    • The nominated beneficiaries must complete and sign the form.
    • Submit the completed form along with the required documents listed on the form.

How Long Does Liberty Take to Pay a Claim?

Once the final decision is accepted by all affected beneficiaries, Liberty Corporate will finalize payment within 15 working days. It’s important to note that unapproved group life policies are owned by the employer and not the fund, meaning these benefits do not form part of the retirement fund and are not subject to Section 37C.

Conclusion

Liberty strives to provide a positive claims experience with a hassle-free turnaround time. By following the steps outlined above, you can ensure that your claim is processed smoothly and efficiently.

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