Makro contact details

For any general questions or concerns, Makro’s national contact centre is your first point of contact. The team is available to assist you during the following hours:

  • Telephone: 0860 300 999
  • Email: makrocare@makro.co.za
  • Trading Hours:
    • Monday to Friday: 8 AM – 6 PM
    • Saturday: 8 AM – 6 PM
    • Sunday: 9 AM – 4 PM
    • Public Holidays: 9 AM – 4 PM

Please note that Makro is closed on Christmas Day, New Year’s Day, Day of Goodwill, and Good Friday.

Online Shopping Support

If you need help with online shopping, Makro has a dedicated support team to assist you. Whether it’s about placing an order, tracking your delivery, or any other online shopping queries, you can reach out via:

  • Telephone: 0860 600 999
  • Email: makroOnline.Support@makro.co.za
  • Trading Hours:
    • Monday to Friday: 8 AM – 6 PM
    • Saturday: 8 AM – 6 PM
    • Sunday: 9 AM – 4 PM
    • Public Holidays: 9 AM – 4 PM

WhatsApp Support

For quick and convenient support, you can also contact Makro via WhatsApp:

  • WhatsApp Number: +27 600 197 747

Commitment to Customer Service

Makro is dedicated to providing excellent customer service and operates in line with the Consumer Protection Act. Their policies are designed to ensure a positive shopping experience for all customers.

Conclusion

Having multiple contact options ensures that Makro can assist you promptly and efficiently, no matter your query. Whether you prefer calling, emailing, or using WhatsApp, Makro’s customer service team is ready to help. 

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