Medihelp Contact numbers

Whether you are a current member or considering joining, knowing how to contact Medihelp is essential. As one of South Africa’s leading medical schemes, Medihelp offers various ways to get in touch for support, inquiries, and assistance.

Medihelp Head Office Contact Information

For those who prefer traditional mail or in-person visits, here are the details for Medihelp’s head office:

  • Postal Address: PO Box 26004, Arcadia, 0007
  • Street Address: 189 Clark Street, Brooklyn, Pretoria, 0181
  • Office Hours: Mondays to Fridays: 08:00 to 15:00

Customer Care Contact Numbers

Medihelp’s Customer Care Centre is available to assist with a wide range of inquiries, from membership questions to claims and benefits. Here are the key contact numbers:

  • Local Calls: 086 0100 678
  • International Calls: +27 12 336 9000

Additional Contact Methods

  • Email: For general inquiries, you can email Medihelp at enquiries@medihelp.co.za.
  • Fax: Send documents via fax to 012 336 9540.

Online Self-Service Portal

For a more convenient way to manage your Medihelp membership, the Medihelp Member Zone is an excellent resource. This online portal allows you to:

  • View and share your digital membership card
  • Submit and track claims
  • Request pre-authorisation
  • Update personal information

Access the Member Zone here.

Conclusion

Having the right contact information for Medihelp ensures that you can easily access the support and services you need. Whether you prefer to call, email, or use the online Member Zone, Medihelp provides multiple ways to stay connected and manage your healthcare efficiently.

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