Old Mutual, a leading financial services provider in South Africa, offers a range of contact numbers to assist you with various products and services. Whether you need help with insurance, investments, loans, or any other financial service, Old Mutual has dedicated phone lines to ensure you get the support you need.
Contact Numbers for Old Mutual Services
1. General Customer Care
- Phone Number: 0860 50 60 70
- International Customer Care: +27 21 509 2765
- Services: General inquiries, product information, and customer support.
2. Funeral Policies, Savings Plans, and Life Insurance
- Phone Number: 0860 60 70 00
- Services: Assistance with funeral policies, 2-in-ONE Plans (Savings, Education), Life Plan, Savings4Retirement, Retirement Plan, FutureInvest, and Burial Support Plan.
3. Investment and Savings Products
- Phone Number: 0860 50 60 70
- Services: Support for Old Mutual Tax-Free Savings Account, Old Mutual Invest Flexible Plan, MAX Investments, XtraMAX, MAX Investments Optimal Retirement Annuity, GREENLIGHT (Life Cover, Disability and Severe Illness Cover, Final Expenses), Flexidowment, and Flexipension.
4. Self-Service on WhatsApp
- Phone Number: 0860 933 333
- How to Use: Save the number as a contact, open WhatsApp, and send ‘Hi’ to start. You can submit a funeral claim, make a withdrawal, view your products and policies, check retirement fund benefits, retrieve policy documents, and more.
5. Old Mutual Loans
- Loan Sales: 0860 000 866 (Mon-Fri: 07h30-18h00, Sat: 08h00-13h00)
- Client Services: 0860 445 445 / 0860 222 252 (Mon-Fri: 07h30-18h00, Sat: 08h00-14h00)
- Collections: 0860 633 377 (Mon-Thu: 07h00-21h00, Fri: 07h00-18h00, Sat: 08h00-13h00)
- Complaints: 0860 445 445 (Mon-Fri: 08h00-17h00, Sat: 08h00-13h00)
6. Money Account
- Digital Services: 0860 000 883 (Mon-Fri: 08h00-17h00, Sat: 08h00-12h00)
- Client Services: 0860 445 445 / 0860 222 252 (Mon-Fri: 07h30-18h00, Sat: 08h00-14h00)
- Collections: 0860 633 377 (Mon-Thu: 07h00-21h00, Fri: 07h00-18h00, Sat: 08h00-13h00)
- Complaints: 0860 445 445 (Mon-Fri: 08h00-17h00, Sat: 08h00-13h00)
7. Old Mutual Insure
- Phone Number: 0860 22 55 63
- Email: service@ominsure.co.za
8. Unit Trusts
- Phone Number: 0860 234 234
- Email: unittrusts@oldmutual.com
9. Wealth Management
- Phone Number: 0860 999 199
10. SuperFund, Preservation, and Protektor
- Phone Number: 0860 20 30 40
Self-Service Portal: MyOldMutual
For added convenience, Old Mutual offers the MyOldMutual online service. This free and easy-to-use platform allows you to manage your accounts, view policy documents, and access various services without needing to call. Registering is quick and straightforward, providing you with 24/7 access to your financial information.
Conclusion
Having the right contact information at your fingertips can make managing your financial needs much easier. Whether you prefer speaking to a representative or using self-service options, Old Mutual provides multiple ways to get the support you need. Save these numbers and ensure you have quick access to Old Mutual’s comprehensive customer service.
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Complete Guide to NSFAS Online Loan Application for South African Students (2025)
If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.
This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.
📌 What is NSFAS?
The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.
NSFAS offers both bursaries and income-contingent loans:
- Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
- Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.
✅ Who Qualifies for an NSFAS Loan?
To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:
- Be a South African citizen.
- Be financially needy, with a household income of less than R350,000 per year.
- Have a valid South African ID.
- Be enrolled or accepted to study at a public university or TVET college.
- Not be funded through another bursary program that covers all expenses.
- Maintain satisfactory academic progress (returning students).
📚 Courses Funded by NSFAS
NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.
If you’re studying:
- Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
- Postgraduate study: You may qualify for a loan, depending on the course and funding availability.
📄 Required Documents for NSFAS Application
When applying, make sure you have the following documents scanned and ready:
- Certified copy of your South African ID or Smart Card.
- Parent(s) or guardian(s) ID documents.
- Proof of income (latest payslips, UIF, or affidavit if unemployed).
- Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
- Proof of registration or acceptance at a public institution.
- Academic transcripts (for continuing or postgraduate students).
🖥️ How to Apply for an NSFAS Loan Online
Step-by-Step NSFAS Online Application Process (2025)
-
Visit the NSFAS Website
Go to: https://www.nsfas.org.za
-
Create an Account
- Click on “MyNSFAS” and register your profile.
- You’ll need a valid email address and South African cellphone number.
- Choose a strong password and verify your account via email or SMS.
-
Login and Start the Application
- After registration, log in to your MyNSFAS account.
- Click on “Apply” to begin a new application.
-
Fill in Your Personal Details
- Input your ID number, name, surname, and other details exactly as they appear on your ID.
- Provide household income information and living arrangements.
-
Upload Required Documents
- Upload all supporting documents in PDF or JPEG format.
- Each document must be clear and under the size limit specified.
-
Submit Your Application
- Review your application for accuracy.
- Click “Submit” and wait for a confirmation message.
-
Track Your Application
- Log in regularly to check your application status.
- You will be notified via SMS and email at each stage of the process.
🗓️ Important NSFAS Dates (2025)
- Application Opening Date: September 1, 2025
- Application Deadline: January 31, 2026
- Appeals Period: February 2026 (if rejected)
- Disbursement: After registration and approval
Note: Dates are subject to change; always confirm on the official NSFAS website.
💸 What Does the NSFAS Loan Cover?
NSFAS funding typically includes:
- Tuition fees
- Registration fees
- Accommodation (if living away from home)
- Meals and transport
- Learning materials (e.g., textbooks)
For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).
🔄 NSFAS Loan Repayment
Repayments are:
- Income-contingent – you only repay when you can afford to.
- Administered by DHET (Department of Higher Education and Training).
- Interest-bearing, but interest rates are low and favorable.
You can also apply for a partial loan conversion to a bursary if you perform well academically.
🔁 How to Appeal a Rejected NSFAS Application
If your application is rejected, you may submit an appeal via your MyNSFAS portal:
- Log into your MyNSFAS account.
- Click on “Track Funding Progress”.
- If rejected, click on “Submit Appeal”.
- Upload any missing or corrected documents.
- Provide a clear explanation or motivation.
📱 NSFAS Contact Information
- Website: https://www.nsfas.org.za
- Email: info@nsfas.org.za
- Toll-Free Number: 08000 67327 (Monday–Friday, 8 AM–5 PM)
- Twitter: @myNSFAS
- Facebook: NSFAS
📝 Final Tips Before Applying
- Apply early to avoid system overload near the deadline.
- Use your own email and cellphone number (do not use someone else’s).
- Double-check that all your documents are certified and legible.
- Keep a copy of your submission confirmation for reference.
By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.