RAF Status

You can check your RAF status by calling the free RAF call center at 0800 202 945.

Inform them you do not have an ARP but want to check when they processed your claim or what’s happening with your claim. 

You will be given the right information over the phone. But for security reasons, you might be asked for some details listed on your compensation letter to tell you more about your claim. Here, you can speak to a person in the claims department at RAF by emailing: claimstatusraf@sars.gov.za.

Note that it may take a few days for someone from the claims staff to reply to you via email if they are busy with other matters or looking through your file. You can try following up on your email another day or two later if no one has gotten back to you yet, so as not to sound impatient and annoying. Be sure to check your junk box when doing so in case their response got caught there instead because of your spam filters.

What If Their Website Is Down? 

Sometimes, people may experience problems with how the website works or get a 404 page when trying to visit the RAF website. In these cases, you can still check your claim status by ringing their call centre at 0800 202 945. The staff there will help you to resolve any issues you may be having using the information in their hand.

General Things To Note When Checking Your RAF Claim

After looking through your file online, note the following things (if applicable):

  • Your name as it is now (do not use nicknames or aliases for security).
  • The date of birth that the RAF recorded on the accident report form.
  • Your residential address.
  • The amount of money they are offering you if any.
  • The reason they are not finding you fully/partially at fault for causing the accident.

Don’t forget to call the RAF after checking the status of your claim to confirm everything is correct and updated.

Note that having all this information ready can help speed up their processes even more than checking online. It is also advisable to bring some documents along every time you visit RAF offices in person. Keep these with you at all times:

  • Your driver’s licence
  • A copy of both sides of your car insurance policy card
  • Financial statements / bank statement
  • A proof of ID (like your ID book)
  • Proof of residence (like a signed rental agreement or electricity bill) An up-to-date medical report for any injuries you incurred

What Happens After Submitting Your Inquiry or Complaint?

After you have submitted your inquiry or complaint, you will then be redirected to a page where you will be asked to check your latest RAF claim status. On this screen, you should click on the “Check Claim Status” button. This will take you to the main page with extra tabs where you can choose between:

  • Existing Claims
  • Print ID Card

In the “Existing Claims” section;

  • Select either by date or claim number
  • Click on the “Check Status” button

The following page should then appear with all information you requested to view. That includes correspondence between you and RAF Call Centre staff but excluding the claimant’s details. Unless the claimant has given consent for these details to be released upon request by RAF Call Centre staff.

To check your latest claim status, visit and select “Check Your Claim” in the middle of the page under the “Claims” tab. The following screen should then appear.

Need Information or Confused about Something ?

Ask a Question

 

Sponsored Guide

Complete Guide to NSFAS Online Loan Application for South African Students (2025)

If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.

This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.

📌 What is NSFAS?

The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.

NSFAS offers both bursaries and income-contingent loans:

  • Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
  • Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.

✅ Who Qualifies for an NSFAS Loan?

To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:

  • Be a South African citizen.
  • Be financially needy, with a household income of less than R350,000 per year.
  • Have a valid South African ID.
  • Be enrolled or accepted to study at a public university or TVET college.
  • Not be funded through another bursary program that covers all expenses.
  • Maintain satisfactory academic progress (returning students).

📚 Courses Funded by NSFAS

NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.

If you’re studying:

  • Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
  • Postgraduate study: You may qualify for a loan, depending on the course and funding availability.

📄 Required Documents for NSFAS Application

When applying, make sure you have the following documents scanned and ready:

  1. Certified copy of your South African ID or Smart Card.
  2. Parent(s) or guardian(s) ID documents.
  3. Proof of income (latest payslips, UIF, or affidavit if unemployed).
  4. Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
  5. Proof of registration or acceptance at a public institution.
  6. Academic transcripts (for continuing or postgraduate students).

🖥️ How to Apply for an NSFAS Loan Online

Step-by-Step NSFAS Online Application Process (2025)

  1. Visit the NSFAS Website

    Go to: https://www.nsfas.org.za

  2. Create an Account

    • Click on “MyNSFAS” and register your profile.
    • You’ll need a valid email address and South African cellphone number.
    • Choose a strong password and verify your account via email or SMS.

  3. Login and Start the Application

    • After registration, log in to your MyNSFAS account.
    • Click on “Apply” to begin a new application.

  4. Fill in Your Personal Details

    • Input your ID number, name, surname, and other details exactly as they appear on your ID.
    • Provide household income information and living arrangements.

  5. Upload Required Documents

    • Upload all supporting documents in PDF or JPEG format.
    • Each document must be clear and under the size limit specified.

  6. Submit Your Application

    • Review your application for accuracy.
    • Click “Submit” and wait for a confirmation message.

  7. Track Your Application

    • Log in regularly to check your application status.
    • You will be notified via SMS and email at each stage of the process.

🗓️ Important NSFAS Dates (2025)

  • Application Opening Date: September 1, 2025
  • Application Deadline: January 31, 2026
  • Appeals Period: February 2026 (if rejected)
  • Disbursement: After registration and approval

Note: Dates are subject to change; always confirm on the official NSFAS website.

💸 What Does the NSFAS Loan Cover?

NSFAS funding typically includes:

  • Tuition fees
  • Registration fees
  • Accommodation (if living away from home)
  • Meals and transport
  • Learning materials (e.g., textbooks)

For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).

🔄 NSFAS Loan Repayment

Repayments are:

  • Income-contingent – you only repay when you can afford to.
  • Administered by DHET (Department of Higher Education and Training).
  • Interest-bearing, but interest rates are low and favorable.

You can also apply for a partial loan conversion to a bursary if you perform well academically.

🔁 How to Appeal a Rejected NSFAS Application

If your application is rejected, you may submit an appeal via your MyNSFAS portal:

  1. Log into your MyNSFAS account.
  2. Click on “Track Funding Progress”.
  3. If rejected, click on “Submit Appeal”.
  4. Upload any missing or corrected documents.
  5. Provide a clear explanation or motivation.

📱 NSFAS Contact Information

📝 Final Tips Before Applying

  • Apply early to avoid system overload near the deadline.
  • Use your own email and cellphone number (do not use someone else’s).
  • Double-check that all your documents are certified and legible.
  • Keep a copy of your submission confirmation for reference.

By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.

 

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