Telkom fault reporting

In this guide, we’ll walk you through the steps for reporting a fault to Telkom in South Africa, including their online troubleshooting tools, the process, and contact information.

What Faults Can You Report to Telkom?

Telkom provides a comprehensive range of services, and customers can report a variety of issues, including:

  • Telephone Line Issues: Poor call quality or no dial tone.
  • ADSL & Internet Problems: Slow or no connectivity.
  • Email Troubles: Problems with sending or receiving emails.
  • Outdoor Line Faults: Damaged or disconnected lines outside your premises.

Understanding the types of faults Telkom addresses will help you find the most effective solution, whether it’s a quick fix through self-help tools or scheduling a technician’s visit.

Steps to Report a Fault with Telkom

  1. Enter Your Number Begin by visiting the Telkom fault reporting page. You’ll need to input your Telkom line number. This is essential to identify the service experiencing the issue.
  2. Fault Analysis Telkom’s online self-help trouble-shooter is designed to help diagnose and potentially fix common issues. It will guide you through several steps to check for problems with:
    • Telephone lines and instruments
    • Internet and ADSL connections
    • Outdoor lines and wiring
  3. Submit Contact Information Once you’ve gone through the fault analysis, you will need to submit your contact details (phone number and/or email) so Telkom can reach out if further assistance is required.
  4. Confirm Details Review the information provided before submitting the fault report. Ensuring that all details are correct helps Telkom to resolve the issue more efficiently.
  5. Report the Fault After confirming, your fault report will be submitted to Telkom. A customer service representative will contact you either via phone or email to verify the issue or provide a solution.

Online Self-Help Tools: Fix It Yourself Before Calling

Telkom’s self-help tools are a great way to resolve common issues without needing to wait for customer service or a technician. Here’s why they’re useful:

  • Save Time: The step-by-step troubleshooting process can quickly diagnose problems and provide solutions.
  • Avoid Unnecessary Call-Out Charges: If the problem is with your equipment (like a faulty telephone instrument or ADSL router), the self-help tool can help you avoid service fees by identifying internal faults.
  • Easily Restore Service: If the issue is minor, you may be able to restore your service without needing to wait for Telkom’s intervention.

How to Report an Internet Fault to Telkom

If the issue involves your internet service, there are two main options for reporting a fault:

  • Online Form: Complete an online form via Telkom’s fault reporting portal. Upon submission, a service representative will contact you to offer a solution or request more details.
  • Phone Call: You can call Telkom’s dedicated fault reporting line at 10210, available from 06:00 to 24:00.

Contacting Telkom for Fault Resolution

For those who prefer speaking directly to a representative, calling 10210 is the best option. Be sure to have your Telkom account number or telephone number ready when you call. For faults reported online, a customer service agent will typically reach out within a few hours.

Common FAQs on Telkom Fault Reporting

  • How long does it take to resolve a fault? Response times can vary depending on the nature of the issue. However, using the online self-help trouble-shooter often results in faster resolution for simple problems.
  • Will I be charged for reporting a fault? Reporting a fault is free of charge. However, if the problem is due to internal issues like faulty equipment, you may be subject to additional fees for a technician visit.
  • Can I track the progress of my fault report? Yes, Telkom allows customers to track the status of their fault report via their website using the reference number provided after submission.

Conclusion

Telkom offers multiple ways to report faults, ensuring that their customers have access to fast and efficient support. Whether you use the online self-help trouble-shooter or contact Telkom directly, you can rest assured that any issues with your Telkom service will be handled in a timely manner.

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Complete Guide to NSFAS Online Loan Application for South African Students (2025)

If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.

This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.

📌 What is NSFAS?

The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.

NSFAS offers both bursaries and income-contingent loans:

  • Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
  • Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.

✅ Who Qualifies for an NSFAS Loan?

To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:

  • Be a South African citizen.
  • Be financially needy, with a household income of less than R350,000 per year.
  • Have a valid South African ID.
  • Be enrolled or accepted to study at a public university or TVET college.
  • Not be funded through another bursary program that covers all expenses.
  • Maintain satisfactory academic progress (returning students).

📚 Courses Funded by NSFAS

NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.

If you’re studying:

  • Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
  • Postgraduate study: You may qualify for a loan, depending on the course and funding availability.

📄 Required Documents for NSFAS Application

When applying, make sure you have the following documents scanned and ready:

  1. Certified copy of your South African ID or Smart Card.
  2. Parent(s) or guardian(s) ID documents.
  3. Proof of income (latest payslips, UIF, or affidavit if unemployed).
  4. Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
  5. Proof of registration or acceptance at a public institution.
  6. Academic transcripts (for continuing or postgraduate students).

🖥️ How to Apply for an NSFAS Loan Online

Step-by-Step NSFAS Online Application Process (2025)

  1. Visit the NSFAS Website

    Go to: https://www.nsfas.org.za

  2. Create an Account

    • Click on “MyNSFAS” and register your profile.
    • You’ll need a valid email address and South African cellphone number.
    • Choose a strong password and verify your account via email or SMS.

  3. Login and Start the Application

    • After registration, log in to your MyNSFAS account.
    • Click on “Apply” to begin a new application.

  4. Fill in Your Personal Details

    • Input your ID number, name, surname, and other details exactly as they appear on your ID.
    • Provide household income information and living arrangements.

  5. Upload Required Documents

    • Upload all supporting documents in PDF or JPEG format.
    • Each document must be clear and under the size limit specified.

  6. Submit Your Application

    • Review your application for accuracy.
    • Click “Submit” and wait for a confirmation message.

  7. Track Your Application

    • Log in regularly to check your application status.
    • You will be notified via SMS and email at each stage of the process.

🗓️ Important NSFAS Dates (2025)

  • Application Opening Date: September 1, 2025
  • Application Deadline: January 31, 2026
  • Appeals Period: February 2026 (if rejected)
  • Disbursement: After registration and approval

Note: Dates are subject to change; always confirm on the official NSFAS website.

💸 What Does the NSFAS Loan Cover?

NSFAS funding typically includes:

  • Tuition fees
  • Registration fees
  • Accommodation (if living away from home)
  • Meals and transport
  • Learning materials (e.g., textbooks)

For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).

🔄 NSFAS Loan Repayment

Repayments are:

  • Income-contingent – you only repay when you can afford to.
  • Administered by DHET (Department of Higher Education and Training).
  • Interest-bearing, but interest rates are low and favorable.

You can also apply for a partial loan conversion to a bursary if you perform well academically.

🔁 How to Appeal a Rejected NSFAS Application

If your application is rejected, you may submit an appeal via your MyNSFAS portal:

  1. Log into your MyNSFAS account.
  2. Click on “Track Funding Progress”.
  3. If rejected, click on “Submit Appeal”.
  4. Upload any missing or corrected documents.
  5. Provide a clear explanation or motivation.

📱 NSFAS Contact Information

📝 Final Tips Before Applying

  • Apply early to avoid system overload near the deadline.
  • Use your own email and cellphone number (do not use someone else’s).
  • Double-check that all your documents are certified and legible.
  • Keep a copy of your submission confirmation for reference.

By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.

 

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