Unisa contact details

By | September 15, 2024

Unisa contact details

 

IMPORTANT:

  • If you send an e-mail directly to a Unisa e-mail address, insert your student number in the subject line to effect the correct routing to an advisor for processing.
  • Please check the list carefully and send an enquiry to one e-mail address at a time or one person only. This will ensure that there is no confusion as to who must respond, thereby preventing unnecessary delays in the response.
  • Students should only forward enquiries to the Registrar and Deputy Registrar in instances where those enquiries could not be resolved at other levels.

General resources: websites, and general SMS, fax and e-mail enquiries

A number of administrative processes, including the convenience of fee payments and information about examinations are available on the following platforms:

  • All application, registration and study-related information is available on the Unisa corporate website in both web and mobi formats.
  • Students can access their own information via the myUnisa website.
  •  Fax enquiries to 012 429 4150

Information Services Division

Type of enquiry E-mail Telephone
Student misdirected enquiries and FAQs infoservices@unisa.ac.za 012 429 3111

myUnisa & myLife

Type of enquiry E-mail Telephone SMS
myUnisa
myLife
myUnisaHelp@unisa.ac.za
myLifeHelp@unisa.ac.za
012 429 3111 (Option 6) 43582

Student Admissions and Registrations

Type of enquiry E-mail Telephone SMS
General applications and registration queries study-info@unisa.ac.za 012 441 5888 43578
Applications applications@unisa.ac.za 012 429 4016
Postgraduate diplomas PGD@unisa.ac.za
Honours degrees hons@unisa.ac.za
Master’s and doctoral qualifications mandd@unisa.ac.za 012 441 5702
College of Accounting Sciences Undergraduate: econ@unisa.ac.za
BTech: econtech@unisa.ac.za
012 441 5700
College of Economic and Management Science Undergraduate: econ@unisa.ac.za
BTech: econtech@unisa.ac.za
012 441 5700
College of Education Undergraduate: educare@unisa.ac.za 012 441 5583
College of Human Sciences Undergraduate: artes@unisa.ac.za 012 441 5701
College of Law jus@unisa.ac.za 012 441 5703
College of Science, Engineering & Technology
AND
College of Agriculture & Environmental Sciences
Undergraduate: scientia@unisa.ac.za
Tech: scientiat@unisa.ac.za
012 441 5704
Licensees licensee@unisa.ac.za 012 441 5705
International students international@unisa.ac.za 012 441 5705
Exemptions adhoccredits@unisa.ac.za 012 441 5706
Access and matriculation exemption ame@unisa.ac.za 012 441 5457
Re-admissions study-info@unisa.ac.za 012 441 5888

Student Assessment Administration

Type of enquiry E-mail SMS
General assignment enquiries assign@unisa.ac.za 43584
Student enquiries in respect of examination venues and examination invigilators invigilationandvenues@unisa.ac.za 43584

Assignment Administration

Type of enquiry E-mail Telephone
General assignment enquiries assign@unisa.ac.za
012 429 3710
012 429 3958
011 471 3170
011 471 2764

Examination Administration

Type of enquiry Name E-mail Telephone
Examinations General examination enquiries aegrotats@unisa.ac.za
exams@unisa.ac.za
examdisabled@unisa.ac.za
examadmission@unisa.ac.za
examinternational@unisa.ac.za
remark@unisa.ac.za
purchasescript@unisa.ac.za
43584
Examination Venue and Invigilation Administration IT Zulu invigilationandvenues@unisa.ac.za 011 471 3174
ZB Makhabane 011 471 2375
College of Human Sciences
AND
College of Education
M Motshwane aegrotats@unisa.ac.za
exams@unisa.ac.za
examdisabled@unisa.ac.za
examadmission@unisa.ac.za
examinternational@unisa.ac.za
remark@unisa.ac.za
purchasescript@unisa.ac.za
012 429 8616
SRM Maphoto 012 429 8948
KR Lebelo 012 429 2251
College of Economics & Management Sciences A Nana aegrotats@unisa.ac.za
exams@unisa.ac.za
examdisabled@unisa.ac.za
examadmission@unisa.ac.za
examinternational@unisa.ac.za
remark@unisa.ac.za
purchasescript@unisa.ac.za
012 429 8205
B Phalatse 012 429 2919
College of Law A Rapatsa aegrotats@unisa.ac.za
exams@unisa.ac.za
examdisabled@unisa.ac.za
examadmission@unisa.ac.za
examinternational@unisa.ac.za
remark@unisa.ac.za
purchasescript@unisa.ac.za
012 429 8641
J Manikidzwa 012 429 2268
College of Agriculture & Environmental Sciences
AND
College of Science, Engineering and Technology
M Vosloo aegrotats@unisa.ac.za
exams@unisa.ac.za
examdisabled@unisa.ac.za
examadmission@unisa.ac.za
examinternational@unisa.ac.za
remark@unisa.ac.za
purchasescript@unisa.ac.za
011 471 2928
B Molefe 011 471 3121
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Finance, Student Funding, Eduloan, Study Material, Corporate Communication & Marketing

Name Type of enquiry E-mail Telephone
Finance
Debtors Section Student account enquiries finan@unisa.ac.za 012 429 2441 / 4299
Student Funding
Mr F Chabalala General Student Funding enquiries chabawf@unisa.ac.za 012 441 5609
Ms Maupi Letsoalo General Student Funding enquiries letsomp@unisa.ac.za 012 441 5600
Eduloan
Mrs L van Rensburg Student loans lizettevr@unisa.ac.za 0124415390
Ms T Mhlanga Student loans thamsanqam@unisa.ac.za 0124415391
Study Material
Despatch Despatch enquiries despatch@unisa.ac.za
Mdu Zulu Despatch Enquiries Supervisor zulum@unisa.ac.za 012 429 6942
Thelma Mangena Despatch Enquiries Supervisor Mangemt@unisa.ac.za 011 471 3688
Nkadimeng Lebone Despatch Enquiries Supervisor Nlebone@unisa.ac.za 011 471 2276
Ms A Clarke Despatch Enquiries Supervisor aclarke@unisa.ac.za 011 471 3712
Joe Sukazi Despatch Enquiries Supervisor sukazjs@unisa.ac.za 012 429 6561

All college-specific enquiries

Type of enquiry Name E-mail Telephone
College of Accounting Sciences Mr J Chauke CASenquiries@unisa.ac.za 012 429 4211
College of Agriculture & Environmental Sciences Mrs Dianne Metzer
Mrs Kelly Steyn
caesenquiries@unisa.ac.za 011 670 9351
011 471 2184
Mrs P Ngcobo (master’s and doctoral) ngcobpn@unisa.ac.za 011 471 3296
College of Economic & Management Sciences Mrs P Ngcobo cemsenquiries@unisa.ac.za 012 429 3925
M Kgotatso
College of Education Mr S Shabangu edu-enquiries@unisa.ac.za 012 429 2645
College of Human Sciences Ms ME Rubidge CHS@unisa.ac.za
artes@unisa.ac.za
012 429 8285
Ms DD Mbengwane 012 429 2631
Fax:
086 238 1393
College of Law Thandi Sophy Seromo

Ziyanda Victress Mtshali

Vashty Lerato Phetlu

Mati Nolitha

Jabulani Mzimba

lawdeanery@unisa.ac.za

CLAWinquiries@unisa.ac.za

012 429 4718

012 429 4860

012 429 6166

012 429 3253

Need Information or Confused about Something ?

Ask a Question

012 429 4428

College of Science, Engineering & Technology Mr M Molepo cset@unisa.ac.za or scientia@unisa.ac.za 012 429 2614
College of Graduate Studies Prof AM Court ucgs@unisa.ac.za 012 429 4644

Regional centres

Name / Region Type of enquiry E-mail Telephone
Eastern Cape
Mr MJ Nkgoang Nkgoamj@unisa.ac.za 043 743 9246
Gauteng
Hub (Mrs M Masalesa) gautengtl@unisa.ac.za 012 441 5720 / 4 / 5756
Sunnyside Learning Centre gautengtl@unisa.ac.za 012 441 5751 / 5867
Unisa Science Campus in Florida gautengtl@unisa.ac.za 011 471 2111
Vaal gautengtl@unisa.ac.za 016 455 6300
Ekurhuleni gautengtl@unisa.ac.za 011 845 9330 / 9358
KwaZulu Natal
Mr B Dlamini querieskzn@unisa.ac.za 031 335 1700
Durban hub General enquiries 031 335 1700
Limpopo
Mr Jerry Malemela Polokwane Malemmj@unisa.ac.za
polokwane@unisa.ac.za
015 2903430
015 2903400
Mr Rikhotso Makhado polokwane@unisa.ac.za 015 5163334
Mr Master Baloyi Giyani polokwane@unisa.ac.za 015 8122415
Midlands
Mr MM Kokong Manti@unisa.ac.za 011 670 9531
Rustenburg Regional Hub rustenburg@unisa.ac.za 011 670 9500/1/2
Bloemfontein RSC bloemfon@unisa.ac.za 051 411 0440
Kimberley Office kimberle@unisa.ac.za 053 832 6391
Kroonstad Office kroonsta@unisa.ac.za 056 213 2053/4
Mafikeng Office mafikeng@unisa.ac.za 018 391 0358/60
Potchefstroom Office potchefs@unisa.ac.za 018 294 9051
Mpumalanga
Mr V Mkhwanazi 013 755 2476
Nelspruit 013 755 2476
Middleburg 013 282 4115
Western Cape
Dr KI Jacobs jacobki@unisa.ac.za 021 936 4132
Cape Town Campus General enquiries capetown@unisa.ac.za 021 936 4114
Cape Town Campus Student Administration capetown@unisa.ac.za 021 936 4115
Cape Town Campus Academic Support ctntut@unisa.ac.za 021 936 4154
Cape Town Campus Counselling cptcounselling@unisa.ac.za 021 936 4130
Cape Town Campus Main Library ctnlib@unisa.ac.za 021 936 4125
Cape Town Campus Mobile Library ctnmob@unisa.ac.za 021 936 4125
George george@unisa.ac.za 044 884 1300
Ethiopia
Prof ZGT Motsa motsazgt@unisa.ac.za 00 25 111 435 0080

 


Sponsored Guide


Complete Guide to NSFAS Online Loan Application for South African Students (2025)

If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.

This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.


📌 What is NSFAS?

The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.

NSFAS offers both bursaries and income-contingent loans:

  • Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
  • Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.

✅ Who Qualifies for an NSFAS Loan?

To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:

  • Be a South African citizen.
  • Be financially needy, with a household income of less than R350,000 per year.
  • Have a valid South African ID.
  • Be enrolled or accepted to study at a public university or TVET college.
  • Not be funded through another bursary program that covers all expenses.
  • Maintain satisfactory academic progress (returning students).

📚 Courses Funded by NSFAS

NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.

If you’re studying:

  • Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
  • Postgraduate study: You may qualify for a loan, depending on the course and funding availability.

📄 Required Documents for NSFAS Application

When applying, make sure you have the following documents scanned and ready:

  1. Certified copy of your South African ID or Smart Card.
  2. Parent(s) or guardian(s) ID documents.
  3. Proof of income (latest payslips, UIF, or affidavit if unemployed).
  4. Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
  5. Proof of registration or acceptance at a public institution.
  6. Academic transcripts (for continuing or postgraduate students).

🖥️ How to Apply for an NSFAS Loan Online

Step-by-Step NSFAS Online Application Process (2025)

  1. Visit the NSFAS Website

    Go to: https://www.nsfas.org.za

  2. Create an Account

    • Click on “MyNSFAS” and register your profile.
    • You’ll need a valid email address and South African cellphone number.
    • Choose a strong password and verify your account via email or SMS.
  3. Login and Start the Application

    • After registration, log in to your MyNSFAS account.
    • Click on “Apply” to begin a new application.
  4. Fill in Your Personal Details

    • Input your ID number, name, surname, and other details exactly as they appear on your ID.
    • Provide household income information and living arrangements.
  5. Upload Required Documents

    • Upload all supporting documents in PDF or JPEG format.
    • Each document must be clear and under the size limit specified.
  6. Submit Your Application

    • Review your application for accuracy.
    • Click “Submit” and wait for a confirmation message.
  7. Track Your Application

    • Log in regularly to check your application status.
    • You will be notified via SMS and email at each stage of the process.

🗓️ Important NSFAS Dates (2025)

  • Application Opening Date: September 1, 2025
  • Application Deadline: January 31, 2026
  • Appeals Period: February 2026 (if rejected)
  • Disbursement: After registration and approval

Note: Dates are subject to change; always confirm on the official NSFAS website.


💸 What Does the NSFAS Loan Cover?

NSFAS funding typically includes:

  • Tuition fees
  • Registration fees
  • Accommodation (if living away from home)
  • Meals and transport
  • Learning materials (e.g., textbooks)

For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).


🔄 NSFAS Loan Repayment

Repayments are:

  • Income-contingent – you only repay when you can afford to.
  • Administered by DHET (Department of Higher Education and Training).
  • Interest-bearing, but interest rates are low and favorable.

You can also apply for a partial loan conversion to a bursary if you perform well academically.


🔁 How to Appeal a Rejected NSFAS Application

If your application is rejected, you may submit an appeal via your MyNSFAS portal:

  1. Log into your MyNSFAS account.
  2. Click on “Track Funding Progress”.
  3. If rejected, click on “Submit Appeal”.
  4. Upload any missing or corrected documents.
  5. Provide a clear explanation or motivation.

📱 NSFAS Contact Information


📝 Final Tips Before Applying

  • Apply early to avoid system overload near the deadline.
  • Use your own email and cellphone number (do not use someone else’s).
  • Double-check that all your documents are certified and legible.
  • Keep a copy of your submission confirmation for reference.

By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.