Unisa contact details
Specific contact details for student assistance and service
IMPORTANT:
- If you send an e-mail directly to a Unisa e-mail address, insert your student number in the subject line to effect the correct routing to an advisor for processing.
- Please check the list carefully and send an enquiry to one e-mail address at a time or one person only. This will ensure that there is no confusion as to who must respond, thereby preventing unnecessary delays in the response.
- Students should only forward enquiries to the Registrar and Deputy Registrar in instances where those enquiries could not be resolved at other levels.
General resources: websites, and general SMS, fax and e-mail enquiries
A number of administrative processes, including the convenience of fee payments and information about examinations are available on the following platforms:
- All application, registration and study-related information is available on the Unisa corporate website in both web and mobi formats.
- Unisa website (http://www.unisa.ac.za
- Students can access their own information via the myUnisa website.
- myUnisa (https://my.unisa.ac.za/)
- Fax enquiries to 012 429 4150
Information Services Division
Type of enquiry | Telephone | |
---|---|---|
Student misdirected enquiries and FAQs | infoservices@unisa.ac.za | 012 429 3111 |
myUnisa & myLife
Type of enquiry | Telephone | SMS | |
---|---|---|---|
myUnisa myLife |
myUnisaHelp@unisa.ac.za myLifeHelp@unisa.ac.za |
012 429 3111 (Option 6) | 43582 |
Student Admissions and Registrations
Type of enquiry | Telephone | SMS | |
---|---|---|---|
General applications and registration queries | study-info@unisa.ac.za | 012 441 5888 | 43578 |
Applications | applications@unisa.ac.za | 012 429 4016 | |
Postgraduate diplomas | PGD@unisa.ac.za | ||
Honours degrees | hons@unisa.ac.za | ||
Master’s and doctoral qualifications | mandd@unisa.ac.za | 012 441 5702 | |
College of Accounting Sciences | Undergraduate: econ@unisa.ac.za BTech: econtech@unisa.ac.za |
012 441 5700 | |
College of Economic and Management Science | Undergraduate: econ@unisa.ac.za BTech: econtech@unisa.ac.za |
012 441 5700 | |
College of Education | Undergraduate: educare@unisa.ac.za | 012 441 5583 | |
College of Human Sciences | Undergraduate: artes@unisa.ac.za | 012 441 5701 | |
College of Law | jus@unisa.ac.za | 012 441 5703 | |
College of Science, Engineering & Technology AND College of Agriculture & Environmental Sciences |
Undergraduate: scientia@unisa.ac.za Tech: scientiat@unisa.ac.za |
012 441 5704 | |
Licensees | licensee@unisa.ac.za | 012 441 5705 | |
International students | international@unisa.ac.za | 012 441 5705 | |
Exemptions | adhoccredits@unisa.ac.za | 012 441 5706 | |
Access and matriculation exemption | ame@unisa.ac.za | 012 441 5457 | |
Re-admissions | study-info@unisa.ac.za | 012 441 5888 |
Student Assessment Administration
Type of enquiry | SMS | |
---|---|---|
General assignment enquiries | assign@unisa.ac.za | 43584 |
Student enquiries in respect of examination venues and examination invigilators | invigilationandvenues@unisa.ac.za | 43584 |
Assignment Administration
Type of enquiry | Telephone | |
---|---|---|
General assignment enquiries | assign@unisa.ac.za | |
012 429 3710 | ||
012 429 3958 | ||
011 471 3170 | ||
011 471 2764 |
Examination Administration
Finance, Student Funding, Eduloan, Study Material, Corporate Communication & Marketing
Name | Type of enquiry | Telephone | |
---|---|---|---|
Finance | |||
Debtors Section | Student account enquiries | finan@unisa.ac.za | 012 429 2441 / 4299 |
Student Funding | |||
Mr F Chabalala | General Student Funding enquiries | chabawf@unisa.ac.za | 012 441 5609 |
Ms Maupi Letsoalo | General Student Funding enquiries | letsomp@unisa.ac.za | 012 441 5600 |
Eduloan | |||
Mrs L van Rensburg | Student loans | lizettevr@unisa.ac.za | 0124415390 |
Ms T Mhlanga | Student loans | thamsanqam@unisa.ac.za | 0124415391 |
Study Material | |||
Despatch | Despatch enquiries | despatch@unisa.ac.za | |
Mdu Zulu | Despatch Enquiries Supervisor | zulum@unisa.ac.za | 012 429 6942 |
Thelma Mangena | Despatch Enquiries Supervisor | Mangemt@unisa.ac.za | 011 471 3688 |
Nkadimeng Lebone | Despatch Enquiries Supervisor | Nlebone@unisa.ac.za | 011 471 2276 |
Ms A Clarke | Despatch Enquiries Supervisor | aclarke@unisa.ac.za | 011 471 3712 |
Joe Sukazi | Despatch Enquiries Supervisor | sukazjs@unisa.ac.za | 012 429 6561 |
All college-specific enquiries
Type of enquiry | Name | Telephone | |
---|---|---|---|
College of Accounting Sciences | Mr J Chauke | CASenquiries@unisa.ac.za | 012 429 4211 |
College of Agriculture & Environmental Sciences | Mrs Dianne Metzer Mrs Kelly Steyn |
caesenquiries@unisa.ac.za | 011 670 9351 011 471 2184 |
Mrs P Ngcobo (master’s and doctoral) | ngcobpn@unisa.ac.za | 011 471 3296 | |
College of Economic & Management Sciences | Mrs P Ngcobo | cemsenquiries@unisa.ac.za | 012 429 3925 |
M Kgotatso | |||
College of Education | Mr S Shabangu | edu-enquiries@unisa.ac.za | 012 429 2645 |
College of Human Sciences | Ms ME Rubidge | CHS@unisa.ac.za artes@unisa.ac.za |
012 429 8285 |
Ms DD Mbengwane | 012 429 2631 | ||
Fax: 086 238 1393 |
|||
College of Law | Thandi Sophy Seromo
Ziyanda Victress Mtshali Vashty Lerato Phetlu Mati Nolitha Jabulani Mzimba |
lawdeanery@unisa.ac.za | 012 429 4718
012 429 4860 012 429 6166 012 429 3253 Need Information or Confused about Something ? Ask a Question012 429 4428 |
College of Science, Engineering & Technology | Mr M Molepo | cset@unisa.ac.za or scientia@unisa.ac.za | 012 429 2614 |
College of Graduate Studies | Prof AM Court | ucgs@unisa.ac.za | 012 429 4644 |
Regional centres
Name / Region | Type of enquiry | Telephone | |
---|---|---|---|
Eastern Cape | |||
Mr MJ Nkgoang | Nkgoamj@unisa.ac.za | 043 743 9246 | |
Gauteng | |||
Hub (Mrs M Masalesa) | gautengtl@unisa.ac.za | 012 441 5720 / 4 / 5756 | |
Sunnyside Learning Centre | gautengtl@unisa.ac.za | 012 441 5751 / 5867 | |
Unisa Science Campus in Florida | gautengtl@unisa.ac.za | 011 471 2111 | |
Vaal | gautengtl@unisa.ac.za | 016 455 6300 | |
Ekurhuleni | gautengtl@unisa.ac.za | 011 845 9330 / 9358 | |
KwaZulu Natal | |||
Mr B Dlamini | querieskzn@unisa.ac.za | 031 335 1700 | |
Durban hub | General enquiries | 031 335 1700 | |
Limpopo | |||
Mr Jerry Malemela | Polokwane | Malemmj@unisa.ac.za polokwane@unisa.ac.za |
015 2903430 015 2903400 |
Mr Rikhotso | Makhado | polokwane@unisa.ac.za | 015 5163334 |
Mr Master Baloyi | Giyani | polokwane@unisa.ac.za | 015 8122415 |
Midlands | |||
Mr MM Kokong | Manti@unisa.ac.za | 011 670 9531 | |
Rustenburg Regional Hub | rustenburg@unisa.ac.za | 011 670 9500/1/2 | |
Bloemfontein RSC | bloemfon@unisa.ac.za | 051 411 0440 | |
Kimberley Office | kimberle@unisa.ac.za | 053 832 6391 | |
Kroonstad Office | kroonsta@unisa.ac.za | 056 213 2053/4 | |
Mafikeng Office | mafikeng@unisa.ac.za | 018 391 0358/60 | |
Potchefstroom Office | potchefs@unisa.ac.za | 018 294 9051 | |
Mpumalanga | |||
Mr V Mkhwanazi | 013 755 2476 | ||
Nelspruit | 013 755 2476 | ||
Middleburg | 013 282 4115 | ||
Western Cape | |||
Dr KI Jacobs | jacobki@unisa.ac.za | 021 936 4132 | |
Cape Town Campus | General enquiries | capetown@unisa.ac.za | 021 936 4114 |
Cape Town Campus | Student Administration | capetown@unisa.ac.za | 021 936 4115 |
Cape Town Campus | Academic Support | ctntut@unisa.ac.za | 021 936 4154 |
Cape Town Campus | Counselling | cptcounselling@unisa.ac.za | 021 936 4130 |
Cape Town Campus | Main Library | ctnlib@unisa.ac.za | 021 936 4125 |
Cape Town Campus | Mobile Library | ctnmob@unisa.ac.za | 021 936 4125 |
George | george@unisa.ac.za | 044 884 1300 | |
Ethiopia | |||
Prof ZGT Motsa | motsazgt@unisa.ac.za | 00 25 111 435 0080 |
Sponsored Guide
Complete Guide to NSFAS Online Loan Application for South African Students (2025)
If you are a South African student looking to pursue higher education but are facing financial difficulties, the National Student Financial Aid Scheme (NSFAS) is one of the most accessible funding options available. NSFAS provides financial aid in the form of bursaries and loans to qualifying students at public universities and TVET colleges in South Africa.
This guide will walk you through everything you need to know about the NSFAS loan application process, from eligibility requirements to application steps and frequently asked questions.
📌 What is NSFAS?
The National Student Financial Aid Scheme (NSFAS) is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.
NSFAS offers both bursaries and income-contingent loans:
- Bursaries: For eligible students who meet academic and household income criteria (especially for TVET and university students).
- Loans: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.
✅ Who Qualifies for an NSFAS Loan?
To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:
- Be a South African citizen.
- Be financially needy, with a household income of less than R350,000 per year.
- Have a valid South African ID.
- Be enrolled or accepted to study at a public university or TVET college.
- Not be funded through another bursary program that covers all expenses.
- Maintain satisfactory academic progress (returning students).
📚 Courses Funded by NSFAS
NSFAS primarily funds undergraduate qualifications, but certain postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB) may be considered under the NSFAS loan scheme, not bursaries.
If you’re studying:
- Undergraduate degree or diploma: You are likely eligible for a full NSFAS bursary.
- Postgraduate study: You may qualify for a loan, depending on the course and funding availability.
📄 Required Documents for NSFAS Application
When applying, make sure you have the following documents scanned and ready:
- Certified copy of your South African ID or Smart Card.
- Parent(s) or guardian(s) ID documents.
- Proof of income (latest payslips, UIF, or affidavit if unemployed).
- Consent Form signed by your parent(s)/guardian(s) to allow NSFAS to verify income.
- Proof of registration or acceptance at a public institution.
- Academic transcripts (for continuing or postgraduate students).
🖥️ How to Apply for an NSFAS Loan Online
Step-by-Step NSFAS Online Application Process (2025)
-
Visit the NSFAS Website
Go to: https://www.nsfas.org.za
-
Create an Account
- Click on “MyNSFAS” and register your profile.
- You’ll need a valid email address and South African cellphone number.
- Choose a strong password and verify your account via email or SMS.
-
Login and Start the Application
- After registration, log in to your MyNSFAS account.
- Click on “Apply” to begin a new application.
-
Fill in Your Personal Details
- Input your ID number, name, surname, and other details exactly as they appear on your ID.
- Provide household income information and living arrangements.
-
Upload Required Documents
- Upload all supporting documents in PDF or JPEG format.
- Each document must be clear and under the size limit specified.
-
Submit Your Application
- Review your application for accuracy.
- Click “Submit” and wait for a confirmation message.
-
Track Your Application
- Log in regularly to check your application status.
- You will be notified via SMS and email at each stage of the process.
🗓️ Important NSFAS Dates (2025)
- Application Opening Date: September 1, 2025
- Application Deadline: January 31, 2026
- Appeals Period: February 2026 (if rejected)
- Disbursement: After registration and approval
Note: Dates are subject to change; always confirm on the official NSFAS website.
💸 What Does the NSFAS Loan Cover?
NSFAS funding typically includes:
- Tuition fees
- Registration fees
- Accommodation (if living away from home)
- Meals and transport
- Learning materials (e.g., textbooks)
For loans, repayment is only required once you start working and earn above a threshold (around R30,000 annually, but subject to change).
🔄 NSFAS Loan Repayment
Repayments are:
- Income-contingent – you only repay when you can afford to.
- Administered by DHET (Department of Higher Education and Training).
- Interest-bearing, but interest rates are low and favorable.
You can also apply for a partial loan conversion to a bursary if you perform well academically.
🔁 How to Appeal a Rejected NSFAS Application
If your application is rejected, you may submit an appeal via your MyNSFAS portal:
- Log into your MyNSFAS account.
- Click on “Track Funding Progress”.
- If rejected, click on “Submit Appeal”.
- Upload any missing or corrected documents.
- Provide a clear explanation or motivation.
📱 NSFAS Contact Information
- Website: https://www.nsfas.org.za
- Email: info@nsfas.org.za
- Toll-Free Number: 08000 67327 (Monday–Friday, 8 AM–5 PM)
- Twitter: @myNSFAS
- Facebook: NSFAS
📝 Final Tips Before Applying
- Apply early to avoid system overload near the deadline.
- Use your own email and cellphone number (do not use someone else’s).
- Double-check that all your documents are certified and legible.
- Keep a copy of your submission confirmation for reference.
By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams—without the burden of immediate financial pressure.