{"id":21674,"date":"2020-06-20T05:50:20","date_gmt":"2020-06-20T05:50:20","guid":{"rendered":"https:\/\/gometa.co.za\/info\/?page_id=21674"},"modified":"2020-06-20T05:50:20","modified_gmt":"2020-06-20T05:50:20","slug":"hpcsa-complaints-process","status":"publish","type":"page","link":"https:\/\/uni1.co.za\/articles\/hpcsa-complaints-process\/","title":{"rendered":"Hpcsa Complaints Process"},"content":{"rendered":"\n<div class=\"advads-atf\" style=\"margin-top: 15px;margin-bottom: 20px;\" id=\"advads-4170595702\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9198760278752355\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- Responsive ads atf -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-9198760278752355\"\n     data-ad-slot=\"8381596201\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/div><p>A complaint must be lodged in writing and should be addressed to the Registrar using the following available&nbsp;modes:&nbsp;<\/p>\n\n\n<ul class=\"wp-block-list\"><li>Online services&nbsp;<\/li><li>Completing the&nbsp;<strong><a href=\"https:\/\/www.hpcsa.co.za\/Uploads\/UPDATED%202018%20COMPLAINT%20FORM%20LETTER.pdf\">complaint form<\/a><\/strong>&nbsp;and email to&nbsp;<a href=\"mailto:legalmed@hpcsa.co.za\">legalmed@hpcsa.co.za<\/a>&nbsp;or courier\/hand deliver&nbsp;to&nbsp;553 Madiba Street,&nbsp;Arcadia, PRETORIA, 0001&nbsp;OR Post to: P O Box 205, Pretoria, 001&nbsp;<\/li><\/ul>\n\n\n<h5 class=\"wp-block-heading\"><strong>Perusal, Analysis and&nbsp;<\/strong><strong>Categorization of a Complaint<\/strong>&nbsp;<\/h5>\n\n\n<p>All complaints received are perused,&nbsp;analyzed&nbsp;and categorized according to their significance and seriousness.&nbsp;Complaints not falling under the jurisdiction of the HPCSA are referred to the relevant&nbsp;authorities.&nbsp;These includes&nbsp;complaints against hospitals, medical schemes or other health professionals not registered under the Health Professions Act.&nbsp;&nbsp;<\/p>\n\n\n<p>Complaints&nbsp;of minor transgressions are referred to the Ombudsman for mediation whereas&nbsp;complaints categorized as serious are referred for preliminary investigation.<\/p>\n\n\n<h5 class=\"wp-block-heading\"><strong>Mediation by Ombudsman<\/strong>&nbsp;<\/h5>\n\n\n<p>After receiving a complaint for mediation, the Ombudsman&nbsp;may<strong>&nbsp;<\/strong>call for further information in any manner he deems appropriate from any person who, in his opinion, may assist in the mediation to resolve the matter and this may include requesting a practitioner to respond to the complaint.&nbsp;After receiving the information referred to&nbsp;above, the ombudsman considers the matter and mediate between the parties with a view of&nbsp;making a determination&nbsp;to resolve the matter between the parties.&nbsp;<\/p>\n\n\n<p>After making the determination, the Ombudsman advises the parties of his determination on the matter and require them to indicate&nbsp;whether or not&nbsp;they will abide by the determination.&nbsp;If the parties agree to abide by the determination, the ombudsman confirms the determination in writing and the determination becomes binding on both parties as a final resolution of the matter.&nbsp;If either party does not agree to abide by the determination, the matter is referred to the registrar for preliminary investigation.&nbsp;<\/p>\n\n\n<p>The information obtained by the ombudsman&nbsp;during mediation&nbsp;is confidential and privileged and, if a matter is referred for preliminary investigation, such information may not be considered by the preliminary committee of inquiry.&nbsp;<\/p>\n\n\n<h5 class=\"wp-block-heading\"><strong>Preliminary Investigation<\/strong>&nbsp;<\/h5>\n\n\n<p>All matters of a serious nature are&nbsp;referred for preliminary investigation. The process of preliminary investigation involves&nbsp;obtaining information from any person including&nbsp;the written response from&nbsp;the&nbsp;&nbsp;person&nbsp;against whom the complaint is lodged who is&nbsp;given&nbsp;fourty&nbsp;(40) days to respond to the&nbsp;complaint.&nbsp;<\/p>\n\n\n<p>The complaint, information obtained and the written response (if available) are considered by the preliminary committee of inquiry which may either:&nbsp;<\/p>\n\n\n<ul class=\"wp-block-list\"><li>Instruct the respondent who have not submitted a written response to appear before the committee in person, with or without a legal representative to&nbsp;explain&nbsp;to the committee&nbsp;why he\/she failed to respond to the complaint or exercise his\/her right to remain silent.&nbsp;The respondent may be found guilty of contempt of council if the committee does not accept the reasons given or if the respondent fails to appear before the committee&nbsp;<\/li><li>Note and accept the explanation given by the&nbsp;respondent, in which case, the respondent is&nbsp;discharged,&nbsp;and the complainant can only appeal such a decision of the committee at the High Court.<\/li><li>Decide that there are grounds for an inquiry to be held into the matter&nbsp;with or without an option to pay an admission of guilty fine, in which case, the matter is referred for inquiry.&nbsp;<\/li><li>Decide that there is prima facie evidence of unprofessional conduct, but that does not&nbsp;require&nbsp;an inquiry, in which case,&nbsp;the committee imposes a penalty of either a caution, reprimand or a fine.&nbsp;<\/li><\/ul>\n\n\n<h5 class=\"wp-block-heading\"><strong>Professional Conduct Inquiry<\/strong>&nbsp;<\/h5>\n\n\n<p>A professional conduct inquiry process is a lengthy process at it is quasi-judicial in nature.&nbsp;At an inquiry, a practitioner&nbsp;may not be found guilty of unprofessional conduct, in which case the practitioner is discharged, but&nbsp;ter&nbsp;pro-forma complainant may appeal the decision of the committee to the Appeals Committee of Council OR the practitioner may be found guilty, in which case, the committee imposes any of the penalties in section 42(1) of the Act.&nbsp;<\/p>\n\n\n<p><strong>Hospital Complaint&nbsp;<\/strong><\/p>\n\n\n<p>Is your complaint related to a hospital?&nbsp;<\/p>\n\n\n<p>Any person may lodge a complaint with the Office of Health Standards Compliance (OHSC) for breach of any norms or standards by both public and private health establishments.&nbsp;<\/p>\n\n\n<p><strong>OHSC Call Centre: 080 911 6472<\/strong>&nbsp;<\/p>\n\n\n<p><strong>Email:&nbsp;<\/strong><a href=\"mailto:complaints@ohsc.org.za\"><strong>complaints@ohsc.org.za<\/strong><\/a>&nbsp;<\/p>\n\n\n<p><strong>Fax: 086 560 4157<\/strong>&nbsp;<\/p>\n\n\n<p><strong>Other Healthcare Practitioners&nbsp;<\/strong><\/p>\n\n\n<p>Is your complaint related to a nurse?&nbsp;<\/p>\n\n\n<p>If you feel that a nurse acted negligently or unethically, individual nurses can be reported to the&nbsp;<a href=\"http:\/\/www.sanc.co.za\/\">South African Nursing Council (SANC)&nbsp;<\/a>to investigate the complaint.<\/p>\n\n\n<p>Is your complaint related to an alternative healthcare practitioner (natural healers, homeopath&nbsp;etc).<\/p>\n\n\n<p>If you feel that an alternative healthcare practitioner acted negligently or unethically, report to the&nbsp;<a href=\"http:\/\/www.ahpcsa.co.za\/\">Allied Health Professions Council of South Africa (AHPCSA)<\/a>to investigate the complaint.<\/p><div class=\"advads-content\" id=\"advads-1378863209\"><div style=\"width: 300px; padding: 20px; margin: 0 auto; border: 1px solid #ddd; border-radius: 8px; background-color: #f9f9f9; text-align: center; font-family: Arial, sans-serif;\">\r\n    <p style=\"font-size: 16px; margin: 0 0 10px;\">Need Information or Confused about Something ? <\/p>\r\n    <a href=\"https:\/\/onlineapplications.co.za\/ask\/\" style=\"display: inline-block; padding: 10px 20px; background-color: #007BFF; color: #fff; text-decoration: none; border-radius: 4px; transition: background-color 0.3s;\">Ask a Question<\/a>\r\n<\/div>\r\n<\/div><div class=\"advads-btf\" style=\"margin-top: 15px;margin-bottom: 20px;\" id=\"advads-411587602\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-9198760278752355\"\n     crossorigin=\"anonymous\"><\/script>\n<!-- Responsive ads btf -->\n<ins class=\"adsbygoogle\"\n     style=\"display:block\"\n     data-ad-client=\"ca-pub-9198760278752355\"\n     data-ad-slot=\"5513273173\"\n     data-ad-format=\"auto\"\n     data-full-width-responsive=\"true\"><\/ins>\n<script>\n     (adsbygoogle = window.adsbygoogle || []).push({});\n<\/script><\/div>\n<div class=\"advads-cpc\" id=\"advads-1655463261\"><p>&nbsp;<\/p>\n<hr \/>\n<p>Sponsored Guide<\/p>\n<hr \/>\n<p><strong>Complete Guide to NSFAS Online Loan Application for South African Students (2025)<\/strong><\/p>\n<p>If you are a South African student looking to pursue higher education but are facing financial difficulties, the <strong>National Student Financial Aid Scheme (NSFAS)<\/strong> is one of the most accessible funding options available. NSFAS provides financial aid in the form of <strong>bursaries and loans<\/strong> to qualifying students at public universities and TVET colleges in South Africa.<\/p>\n<p>This guide will walk you through <strong>everything you need to know about the NSFAS loan application process<\/strong>, from eligibility requirements to application steps and frequently asked questions.<\/p>\n<hr \/>\n<h2>\ud83d\udccc What is NSFAS?<\/h2>\n<p>The <strong>National Student Financial Aid Scheme (NSFAS)<\/strong> is a government-funded financial aid scheme aimed at helping students from low- and middle-income households to access tertiary education without the burden of upfront fees.<\/p>\n<p>NSFAS <strong>offers both bursaries and income-contingent loans<\/strong>:<\/p>\n<ul>\n<li><strong>Bursaries<\/strong>: For eligible students who meet academic and household income criteria (especially for TVET and university students).<\/li>\n<li><strong>Loans<\/strong>: For students who do not meet all bursary criteria or who are pursuing postgraduate qualifications not funded under bursary schemes.<\/li>\n<\/ul>\n<hr \/>\n<h2>\u2705 Who Qualifies for an NSFAS Loan?<\/h2>\n<p>To qualify for an NSFAS loan (especially for postgraduate students or programs not funded under the bursary system), you must:<\/p>\n<ul>\n<li>Be a <strong>South African citizen<\/strong>.<\/li>\n<li>Be <strong>financially needy<\/strong>, with a household income of <strong>less than R350,000 per year<\/strong>.<\/li>\n<li>Have a <strong>valid South African ID<\/strong>.<\/li>\n<li>Be <strong>enrolled or accepted<\/strong> to study at a <strong>public university or TVET college<\/strong>.<\/li>\n<li>Not be funded through another bursary program that covers all expenses.<\/li>\n<li>Maintain satisfactory <strong>academic progress<\/strong> (returning students).<\/li>\n<\/ul>\n<hr \/>\n<h2>\ud83d\udcda Courses Funded by NSFAS<\/h2>\n<p>NSFAS primarily funds <strong>undergraduate qualifications<\/strong>, but certain <strong>postgraduate programs (e.g., PGCE, postgraduate diplomas in education, and professional courses like LLB)<\/strong> may be considered under the <strong>NSFAS loan scheme<\/strong>, not bursaries.<\/p>\n<p>If you\u2019re studying:<\/p>\n<ul>\n<li><strong>Undergraduate degree or diploma<\/strong>: You are likely eligible for a full NSFAS bursary.<\/li>\n<li><strong>Postgraduate study<\/strong>: You may qualify for a loan, depending on the course and funding availability.<\/li>\n<\/ul>\n<hr \/>\n<h2>\ud83d\udcc4 Required Documents for NSFAS Application<\/h2>\n<p>When applying, make sure you have the following documents scanned and ready:<\/p>\n<ol>\n<li><strong>Certified copy of your South African ID or Smart Card<\/strong>.<\/li>\n<li><strong>Parent(s) or guardian(s) ID documents<\/strong>.<\/li>\n<li><strong>Proof of income<\/strong> (latest payslips, UIF, or affidavit if unemployed).<\/li>\n<li><strong>Consent Form<\/strong> signed by your parent(s)\/guardian(s) to allow NSFAS to verify income.<\/li>\n<li><strong>Proof of registration or acceptance at a public institution<\/strong>.<\/li>\n<li><strong>Academic transcripts<\/strong> (for continuing or postgraduate students).<\/li>\n<\/ol>\n<hr \/>\n<h2>\ud83d\udda5\ufe0f How to Apply for an NSFAS Loan Online<\/h2>\n<h3>Step-by-Step NSFAS Online Application Process (2025)<\/h3>\n<ol>\n<li>\n<h3><strong>Visit the NSFAS Website<\/strong><\/h3>\n<p>Go to: <a href=\"https:\/\/www.nsfas.org.za\/\">https:\/\/www.nsfas.org.za<\/a><\/li>\n<li>\n<h3><strong>Create an Account<\/strong><\/h3>\n<ul>\n<li>Click on <strong>\u201cMyNSFAS\u201d<\/strong> and register your profile.<\/li>\n<li>You\u2019ll need a <strong>valid email address<\/strong> and <strong>South African cellphone number<\/strong>.<\/li>\n<li>Choose a strong password and verify your account via email or SMS.<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><strong>Login and Start the Application<\/strong><\/h3>\n<ul>\n<li>After registration, log in to your <strong>MyNSFAS<\/strong> account.<\/li>\n<li>Click on <strong>\u201cApply\u201d<\/strong> to begin a new application.<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><strong>Fill in Your Personal Details<\/strong><\/h3>\n<ul>\n<li>Input your <strong>ID number<\/strong>, name, surname, and other details exactly as they appear on your ID.<\/li>\n<li>Provide <strong>household income information<\/strong> and living arrangements.<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><strong>Upload Required Documents<\/strong><\/h3>\n<ul>\n<li>Upload all supporting documents in <strong>PDF or JPEG format<\/strong>.<\/li>\n<li>Each document must be clear and under the size limit specified.<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><strong>Submit Your Application<\/strong><\/h3>\n<ul>\n<li>Review your application for accuracy.<\/li>\n<li>Click <strong>\u201cSubmit\u201d<\/strong> and wait for a confirmation message.<\/li>\n<\/ul>\n<\/li>\n<li>\n<h3><strong>Track Your Application<\/strong><\/h3>\n<ul>\n<li>Log in regularly to check your application status.<\/li>\n<li>You will be notified via SMS and email at each stage of the process.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr \/>\n<h2>\ud83d\uddd3\ufe0f Important NSFAS Dates (2025)<\/h2>\n<ul>\n<li><strong>Application Opening Date<\/strong>: September 1, 2025<\/li>\n<li><strong>Application Deadline<\/strong>: January 31, 2026<\/li>\n<li><strong>Appeals Period<\/strong>: February 2026 (if rejected)<\/li>\n<li><strong>Disbursement<\/strong>: After registration and approval<\/li>\n<\/ul>\n<p><em>Note: Dates are subject to change; always confirm on the official NSFAS website.<\/em><\/p>\n<hr \/>\n<h2>\ud83d\udcb8 What Does the NSFAS Loan Cover?<\/h2>\n<p>NSFAS funding typically includes:<\/p>\n<ul>\n<li><strong>Tuition fees<\/strong><\/li>\n<li><strong>Registration fees<\/strong><\/li>\n<li><strong>Accommodation (if living away from home)<\/strong><\/li>\n<li><strong>Meals and transport<\/strong><\/li>\n<li><strong>Learning materials (e.g., textbooks)<\/strong><\/li>\n<\/ul>\n<p>For <strong>loans<\/strong>, repayment is only required <strong>once you start working and earn above a threshold<\/strong> (around R30,000 annually, but subject to change).<\/p>\n<hr \/>\n<h2>\ud83d\udd04 NSFAS Loan Repayment<\/h2>\n<p>Repayments are:<\/p>\n<ul>\n<li><strong>Income-contingent<\/strong> \u2013 you only repay when you can afford to.<\/li>\n<li>Administered by <strong>DHET (Department of Higher Education and Training)<\/strong>.<\/li>\n<li><strong>Interest-bearing<\/strong>, but interest rates are low and favorable.<\/li>\n<\/ul>\n<p>You can also apply for a <strong>partial loan conversion to a bursary<\/strong> if you perform well academically.<\/p>\n<hr \/>\n<h2>\ud83d\udd01 How to Appeal a Rejected NSFAS Application<\/h2>\n<p>If your application is rejected, you may submit an appeal via your MyNSFAS portal:<\/p>\n<ol>\n<li>Log into your MyNSFAS account.<\/li>\n<li>Click on <strong>\u201cTrack Funding Progress\u201d<\/strong>.<\/li>\n<li>If rejected, click on <strong>\u201cSubmit Appeal\u201d<\/strong>.<\/li>\n<li>Upload any missing or corrected documents.<\/li>\n<li>Provide a clear explanation or motivation.<\/li>\n<\/ol>\n<hr \/>\n<h2>\ud83d\udcf1 NSFAS Contact Information<\/h2>\n<ul>\n<li><strong>Website<\/strong>: <a href=\"https:\/\/www.nsfas.org.za\/\">https:\/\/www.nsfas.org.za<\/a><\/li>\n<li><strong>Email<\/strong>: <a href=\"mailto:info@nsfas.org.za\">info@nsfas.org.za<\/a><\/li>\n<li><strong>Toll-Free Number<\/strong>: 08000 67327 (Monday\u2013Friday, 8 AM\u20135 PM)<\/li>\n<li><strong>Twitter<\/strong>: <a href=\"https:\/\/twitter.com\/myNSFAS\">@myNSFAS<\/a><\/li>\n<li><strong>Facebook<\/strong>: <a href=\"https:\/\/www.facebook.com\/myNSFAS\">NSFAS<\/a><\/li>\n<\/ul>\n<hr \/>\n<h2>\ud83d\udcdd Final Tips Before Applying<\/h2>\n<ul>\n<li>Apply <strong>early<\/strong> to avoid system overload near the deadline.<\/li>\n<li>Use <strong>your own email and cellphone number<\/strong> (do not use someone else\u2019s).<\/li>\n<li>Double-check that all your documents are <strong>certified and legible<\/strong>.<\/li>\n<li>Keep a <strong>copy of your submission confirmation<\/strong> for reference.<\/li>\n<\/ul>\n<hr \/>\n<p>By following this guide, you can confidently apply for NSFAS funding and move one step closer to achieving your academic and career dreams\u2014without the burden of immediate financial pressure.<\/p>\n<p>&nbsp;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A complaint must be lodged in writing and should be addressed to the Registrar using the following available&nbsp;modes:&nbsp; Online services&nbsp; Completing the&nbsp;complaint form&nbsp;and email to&nbsp;legalmed@hpcsa.co.za&nbsp;or courier\/hand deliver&nbsp;to&nbsp;553 Madiba Street,&nbsp;Arcadia, PRETORIA, 0001&nbsp;OR Post to: P O Box 205, Pretoria, 001&nbsp; Perusal, Analysis and&nbsp;Categorization of a Complaint&nbsp; All complaints received are perused,&nbsp;analyzed&nbsp;and categorized according to their significance\u2026 <span class=\"read-more\"><a href=\"https:\/\/uni1.co.za\/articles\/hpcsa-complaints-process\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21674","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/uni1.co.za\/articles\/wp-json\/wp\/v2\/pages\/21674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uni1.co.za\/articles\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uni1.co.za\/articles\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uni1.co.za\/articles\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uni1.co.za\/articles\/wp-json\/wp\/v2\/comments?post=21674"}],"version-history":[{"count":0,"href":"https:\/\/uni1.co.za\/articles\/wp-json\/wp\/v2\/pages\/21674\/revisions"}],"wp:attachment":[{"href":"https:\/\/uni1.co.za\/articles\/wp-json\/wp\/v2\/media?parent=21674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}