RAF Status

You can check your RAF status by calling the free RAF call center at 0800 202 945.

Inform them you do not have an ARP but want to check when they processed your claim or what’s happening with your claim. 

You will be given the right information over the phone. But for security reasons, you might be asked for some details listed on your compensation letter to tell you more about your claim. Here, you can speak to a person in the claims department at RAF by emailing: claimstatusraf@sars.gov.za.

Note that it may take a few days for someone from the claims staff to reply to you via email if they are busy with other matters or looking through your file. You can try following up on your email another day or two later if no one has gotten back to you yet, so as not to sound impatient and annoying. Be sure to check your junk box when doing so in case their response got caught there instead because of your spam filters.

What If Their Website Is Down? 

Sometimes, people may experience problems with how the website works or get a 404 page when trying to visit the RAF website. In these cases, you can still check your claim status by ringing their call centre at 0800 202 945. The staff there will help you to resolve any issues you may be having using the information in their hand.

General Things To Note When Checking Your RAF Claim

After looking through your file online, note the following things (if applicable):

  • Your name as it is now (do not use nicknames or aliases for security).
  • The date of birth that the RAF recorded on the accident report form.
  • Your residential address.
  • The amount of money they are offering you if any.
  • The reason they are not finding you fully/partially at fault for causing the accident.

Don’t forget to call the RAF after checking the status of your claim to confirm everything is correct and updated.

Note that having all this information ready can help speed up their processes even more than checking online. It is also advisable to bring some documents along every time you visit RAF offices in person. Keep these with you at all times:

  • Your driver’s licence
  • A copy of both sides of your car insurance policy card
  • Financial statements / bank statement
  • A proof of ID (like your ID book)
  • Proof of residence (like a signed rental agreement or electricity bill) An up-to-date medical report for any injuries you incurred

What Happens After Submitting Your Inquiry or Complaint?

After you have submitted your inquiry or complaint, you will then be redirected to a page where you will be asked to check your latest RAF claim status. On this screen, you should click on the “Check Claim Status” button. This will take you to the main page with extra tabs where you can choose between:

  • Existing Claims
  • Print ID Card

In the “Existing Claims” section;

  • Select either by date or claim number
  • Click on the “Check Status” button

The following page should then appear with all information you requested to view. That includes correspondence between you and RAF Call Centre staff but excluding the claimant’s details. Unless the claimant has given consent for these details to be released upon request by RAF Call Centre staff.

To check your latest claim status, visit and select “Check Your Claim” in the middle of the page under the “Claims” tab. The following screen should then appear.

Overview of Public Universities in South Africa

Here's an overview of some public universities in South Africa, including general admissions requirements and estimated application periods. Keep in mind, specific program requirements and dates can vary significantly, so it's important to check each university's official website for the most current information.

University of Pretoria

  • Admissions Requirements: National Senior Certificate with minimum scores in specific subjects related to the chosen program; for international students, equivalent qualifications.
  • Application Period: Usually opens in March and closes at the end of July for most programs.

University of Cape Town

  • Admissions Requirements: National Senior Certificate with pass levels required for degree study; subject-specific requirements depending on the program.
  • Application Period: Application opens in April and closes at the end of July.

Stellenbosch University

  • Admissions Requirements: National Senior Certificate with required marks; some programs have additional testing.
  • Application Period: Opens in March and typically closes at the end of June.

University of the Witwatersrand

  • Admissions Requirements: Matriculation certificate with university exemption; required scores vary by faculty.
  • Application Period: Begins in March and ends on the 30th of September.

University of Johannesburg

  • Admissions Requirements: Matric exemption with a minimum APS score; specific subject requirements based on the faculty.
  • Application Period: Opens in April and generally closes by the 30th of September.

University of the Free State

  • Admissions Requirements: National Senior Certificate with specific marks for the program applied to; additional requirements for certain courses.
  • Application Period: Typically opens in April and closes at the end of August.

University of Venda

  • Admissions Requirements: Completion of the National Senior Certificate with an endorsement for diploma or degree studies; specific APS scores needed.
  • Application Period: Usually from May to September.

University of Fort Hare

  • Admissions Requirements: National Senior Certificate with university exemption; certain programs may have specific requirements.
  • Application Period: Opens around May and closes at the end of September.

University of the Western Cape

  • Admissions Requirements: National Senior Certificate with specific performance levels; additional requirements for certain programs.
  • Application Period: Generally from May to September.

North-West University

  • Admissions Requirements: National Senior Certificate with university exemption; program-specific requirements may apply.
  • Application Period: Opens in March and usually closes by the end of August.

Rhodes University

  • Admissions Requirements: National Senior Certificate or equivalent; minimum academic performance in certain subjects.
  • Application Period: Applications open in April and close at the end of September.

Nelson Mandela University

  • Admissions Requirements: National Senior Certificate with required scores for chosen programs; portfolio or additional tests for some faculties.
  • Application Period: Opens in April, with a deadline at the end of August for most programs.

Cape Peninsula University of Technology

  • Admissions Requirements: National Senior Certificate with specific scores; additional requirements for certain courses.
  • Application Period: Opens in May and typically closes by the end of September.

University of Limpopo

  • Admissions Requirements: Senior Certificate with endorsement for diploma or degree courses; specific APS scores for different programs.
  • Application Period: From April to September.

University of Zululand

  • Admissions Requirements: National Senior Certificate with an endorsement for bachelor’s degree studies; specific score requirements for various programs.
  • Application Period: Usually between April and November.

Central University of Technology

  • Admissions Requirements: National Senior Certificate with specific scores for the chosen field of study; additional criteria for certain programs.
  • Application Period: Application period generally starts in May and ends in October.

Vaal University of Technology

  • Admissions Requirements: National Senior Certificate with a pass that qualifies for admission to bachelor’s degree, diploma, or higher certificate programs.
  • Application Period: Typically from May to September.

Walter Sisulu University

  • Admissions Requirements: National Senior Certificate with required scores for chosen programs; additional criteria for certain faculties.
  • Application Period: From April to September.

This list provides a starting point for understanding the admissions landscape across South Africa's diverse higher education institutions. Given the variability in programs and requirements, it's crucial to consult each university's website for the most accurate and up-to-date information.

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